Security Officer Front Desk/Shift Supervisor/Retail/Customer Service
Resume:
Travis White
**************@*****.***
Mesa, AZ
Summary
Highly competent and reliable Security Professional with a proven track record in customer relations. Efficient and dependable providing a maintaining and pleasant customer/client experience in the workplace. Providing leadership skills and teamwork with a smile.
11/2021 - 04/2022
12/2020 - 10/2021
12/2020 - 10/2021
Experience
Sea Colony II Condominiums/ Allied Universal
Residential Security Officer/Concierge - Santa Monica, CA Secured personnel and premises by patrolling property. Wrote daily reports identifying thefts, unauthorized access violationsor other unusual occurences to help support later criminal or civil actions.
Surveyed multiple CCTV feeds to closely monitor important areas on the premises. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity. Inspected parking lotto verify parkimg permits and ticketed or arranged the towing of unauthorized vehicles. Acknowledged and greeted residents and guests upon entering and leaving the building, promoting a pleasant experience as well as building a rapport with the residents. Arranged wake-up calls, dry cleaning and petcare upon the residents request. Assisted in arranging for restaurant reservations and limousines or Lyft/Uber upon the reaisents request. Entered work orders for housekeeping, pest control and maintenance issues whenever necessary. Updated front desk's concierge book to maintain most relevant visitor information. Rectified volatile situations quickly through active listening and effective communication. Oversaw and coordinated outgoing and incoming courier deliveries. G&K Property Management/Allied Universal
Security Guard - El Segundo, CA
Monitored building entrances and exits to prevent authorized access. Inspected gates, windows and doors to identify any security concerns. Patrolled premises continuously to prevent property violations and rule infractions as well as to ensure no transients are sleeping on property or engaging in criminal activity. Defined problems, collected data, established facts and validated conclusions. Reported on violations, emergencies and property damages in daily reports. Quickly responded to any and all suspicious persons or activities. Patrolled parking lot for unauthorized vehicles and arranged for towing or roadside assistance when necessary. Kite Pharma/Allied Universal
Security Officer/Shift Supervisor - El Segundo, CA Mitigated security threats by identifying, evaluating and applying appropriate situational approaches. Kept the screening checkpoints orderly and efficient by quickly completing screenings and monitoring the overall operations of each station.
Patrolled facility continuously to deter crime, detect problems and respond quickly to medical emergencies, criminal incidents and hazardous situations.
Monitored CCTV for suspicious activity, unauthorized entry to the site and potential dangers or hazardous situations.
Oversaw and evaluated job performance of 4-5 subordinates to prepare annual performance evaluations. Oversaw and evaluated job performance of 4 5 subordinates to prepare annual performance evaluations. Trained all new employees on all company policies, procedures and proper protocol. Completed comprehensive daily reports outlining regular activities and notable incidents, including theft as well as property damage and conducted thorough investigations. Responded to inquiries and requests for assistance from all visitors and employees. Greeting and Covid-19 screening all employees, contractors, vendors and visitors upon entry. Skillfully operated handheld devices metal detectors and scanning machinery to complete thorough checks. Maintained logs and records of deliveries, shipments and vendors, both inbound and outbound. Provided personal escorts to personnel and visitors upon Skills
Problem Solver, Multitasker, Teamwork, Leader, Threat Mgmt 07/1994
07/1994
04/2013
09/2014
Education
General Education
Van Nuys High School Van Nuys, CA
General Education
Hamilton High School Los Angeles, CA
Basic Studies
GED Phoenix, AZ
After deciding to return to school in 2014 I took my GED and passed with Honors. Music Theory and Recording Arts
Conservatory of Recording Arts and Sciences Gilbert, AZ
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