Customer Service Admissions Director

Althea Johnson

267-***-**** ****************@*****.***

Ft. Lauderdale FL 33311

Receptionist / Admissions Director

Effective communicator, listener and problem solver, patient and diplomatic. Highly skilled and professional with many years of experience.

Strong work ethic Excellent customer service Training & development

Client relations Balancing books Goal oriented

Organized Effective presentations Proposal preparation

Time management Timely reports Effective scheduling

Career Highlights/ Work Experience

Florida Academy of Health & Beauty Lauderdale Lakes, FL

Admissions Director/Instructor 05/2018-Present (Part Time)

Maintained and update student records

Schedule and rescheduled client appointments

Advise students on issues such as course selection, progress reports

Instruct students on daily lesson

Instruct students on proper skill application and tool techniques

Created curriculum outline as well as lesson plans

Avid listener and problem solver for customer & student problems

Assisted with administrative tasks such as updating client & student files, taking client & student payments, proofreading documents, overlooking invoices and balance sheets

Provide assistances to faculty and staff in duties such as teaching classes, conducting orientation, issuing transcripts, and scheduling event’s

Write and maintained student lesson plans for all programs

Directed and trained students on all new products, services & lessons

Assisted with new programs, activities and product sales

CBS Margate, FL

Customer Service Rep 06/2016-04/2018

Handle day to day calls, inbound/outbound.

Assist variety of customers all over the states.

Providing information about products and services.

Upgrading and cancelling customers subscriptions.

Updating customer’s account.

Florida Career College Lauderdale lakes, FL

Cosmetology Instructor 08/2013-04/2014

Receptionist/Assistant Floor Instructor 02/2010-06/2011

The Credit Group Tamarac, FL

Receptionist 12/2011-08/2013

Education

University of Phoenix ft. Lauderdale. FL

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