Data Entry Customer Service

Heather K Asher

**** ******** *****

Jacksonville, Fl.32210

904-***-**** Email: *************@*****.***

Talented Team Lead with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Experience

2016-2021

Team Lead - Fidelity National Financial

•Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

•Tracked receipts, employee hours and inventory movements.

•Managed schedules, accepted time off requests and found coverage for short shifts.

•Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

•Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

•Handled troubleshooting tasks and used repair methods to immediately rectify issues.

•Developed monthly and daily production output plans to deliver on customer service and financial metrics.

2014-2016

Researcher/Offfice Manager - Real Title Research

•Ran daily responsibilities of the office

•Ensured payment of vendor invoices

•Processed payments from clients

•Completed municipal lien searches on properties - code, permit and utility

2007-2013

Short Sale Facilitator - Watson Title Services of N FL

•Performed proper calculations and prepared payoff figures.

•Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.

•Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.

•Prepared all notices of default as per terms of deed of trust on mortgage

•Maintained and updated all portfolios by state given by foreclosure management.

Skills

•Production monitoring

•Workplace safety

•Key performance indicators

•Employee Evaluation

•Performance improvement

•Daily workflow improvement

•Cash Handling

•Staff education and training

•Client Service

•Complaint resolution

•Account management

•Data Entry

Education

Graduated Summa Cum Laude from Everest University with an AS in Criminal Justice

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