Customer Service General Manager
Resume:
Jean McKee
Northglenn, CO *****
**********@*****.***
A flexible and energetic manager seeking to advance professional career in the food industry. Authorized to work in the US for any employer
Work Experience
General Manager
Arby's - Lone Tree, CO
March 2018 to Present
Train and develop employees to advance. Maintain a clean and successful restaurant. Responsible for ordering, scheduling, cash control, and overall general restaurant duties. Deli Lead and Specialist
Empire Marketing - Aurora, CO
January 2009 to February 2018
Check on products that we represent for quality, quantity and temperature. Assist with training new deli employees for Kroger Company. Assist with all openings and grand opening of King Soopers and City Market stores in Colorado and Wyoming.
Proficient in computer documenting of all activities performed. General Manager/Owner
KFC - Denver, CO
December 1996 to January 2014
Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Highest profit increase in company history.
General Manager
Denny's - Denver, CO
June 1980 to December 1996
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Performed walk-throughs to gauge timeliness and excellent service quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Education
High school or equivalent
West Seneca West Senior High School - West Seneca, NY Skills
• Food Service
• Fast Food
• Restaurant Management
• Restaurant experience
• Management
• Leadership
• Computer literacy
• Algebra
• Food Industry
• Labor Cost Analysis
• Training & Development
• Kitchen Management Experience
• Profit & Loss
• Food Safety
• Food Preparation
• Catering
• Customer service
Certifications and Licenses
Serve safe certified
August 2018
Assessments
Restaurant manager — Highly Proficient
March 2021
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Management: Motivating Others — Completed
May 2020
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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