Sandhya Naik

Employment Authorization: H* EAD

**** ********* ***** **, ******* GA 30041 +1-678-***-**** adsok8@r.postjobfree.com

https://www.linkedin.com/in/sandhya-naik-34332424b

SUMMARY

Scrum Master, Functional Testing and Support with 6+ years of experience in information technology, Retail Products including Manual Testing, Project management, Support L1, L2.

Specialties: Scrum Master, Quality Analyst, Technical Support, Continues Process Improvement, Operational Leadership, Strategic Planning

Systems and Tools: Jira, Miro, Postman, Soap UI, Oracle, MySql, SQL Server, MS Office, draw.io, XML, HTML

Industry: Retail, Apparel/Accessories, Office Supplies, Wholesale, Ecommerce, Consumer Goods, Finance, Banking and Accounting

Certificates

Certified Scrum Master (CSM) https://bcert.me/seqrivzig

PROFESSIONAL EXPERIENCE

Relocation – (Got Work Permit - H4 EAD from Aug 2022) Georgia, USA

Aug 2015 – Present

Completed - Certified Scrum Master (CSM)

Learned Miro board for Product Design, Analysis and Functional flow

Practicing creating backlogs, stories on Jira

Practicing Database SQL queries

Practicing API testing through postman

Practicing API testing on Postman and Soap UI

Volunteering at School activities

Home financial management – Stock investments, Budgeting, Cost saving and Investment Plans

IBM Bangalore, India

Scrum Master/Quality Analyst - Client SG Bank Australia Jul 2008 – Dec 2012

Served as Scrum Master for Banking and Accounting project

Handled Scrum team collaborating with Onshore and Offshore

Handling Sprint goal settings and removing any impediments and making team focused on the deliverables

Managing Scrum board, Sprint Planning, Sprint backlog refinement, Daily Scrum

Arranging Sprint demos to Stakeholders

Handling Sprint retrospective and process improvements

Collaborating with agile teams on Gap analysis and dependencies

Worked on Jira board creating Product Backlogs, Epics, and stories

Worked as functional tester for Banking product

Used Postman and Soap UI for API testing

Handled L1, L2 Support and maintenance and system upgradations

Participated team grooming activity on product supports

Worked as Technical Support Engineer for Banking tool

Served as Subject Matter Expert (SME) on Banking Product

Developed long term professional client relationships & client satisfaction ensuring customer loyalty

Participated team grooming activity on product supports

Gap Analysis in processes and translating these into opportunities, proposed initiatives & alternate solutions to minimize cost & improve efficiency

Tally India Pvt Ltd Bangalore, India

Support Engineer/Quality Analyst Jan 2007 – May 2008

Served as Functional Tester on Retailer Billing System “Shoper”

Functional testing on new releases and reporting the bugs to the R&D

Worked on client issues and resolving by data analysis

Worked on UAT and post deployment validations with stakeholders

Handled L1, L2 and L3 Support and maintenance and system upgradations

Collaborating with stakeholders for requirements and preparing BRD

FAQ preparation and documentation of best practices

Installing the software at the client side

Served as Subject Matter Expert (SME) on Tally Billing Product

EDUCATION

Karnataka University, Dharwad, INDIA

Bachelor of Computer Applications (BCA) June 2006

Recognitions

3 times Star Performer award from IBM

Quarterly Award at IBM

“Technical excellence” award in Tally

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