Customer Service Appointment Setter
Resume:
Michael Neiman
Staten Island, NY 10301
***************@*****.***
PROFESSIONAL PROFILE
Highly organized professional with proven ability to assume multiple responsibilities within a fast-paced customer relations environment. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Excellent communication and interpersonal skills with the ability to interact with all levels of personnel. Office & Computer Skills :
● Proven Managerial skill set
● Excellent customer service skills
● Multiline Telephone Expert
● Microsoft CRM
● Microsoft Excel and Word skills
● Relationship/Partnership Building skills
PROFESSIONAL EXPERIENCE
Project One Services, Staten Island, NY
03/15- 05/21 Various Duties
Commercial Cleaning, Landscaping, and Exterior Maintenance Avas Flowers, Mahwah, NJ
10/14 - 11/14 Special Order Processor
Processing difficult orders by following up with both the customer and the designing shop. Responsibilities included managing the call cue, attending to the status metrics, call resolution and average handling time logs, ensuring quality service.
7/14 - 10/14 Philippines Operation Manager
Promoted to Operations Manager; Coordinate, manage and monitor the workings of various departments. Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures. Monitor, manage and improve the efficiency of support services. Manage customer support. Implement and manage operational plans.
3/14 – 7/14 Production Manager/Fulfillment
Promoted to Production Manager; Plan, implement and control a production schedule. Manage all resources to meet weekly production targets. Make decisions about equipment use, maintenance, modification and procurement. Monitor quality standards of products.
1/14 – 3/14 Order Taker/Customer Service
Take inbound sales calls, Provide pricing and delivery information. Deal directly with customers both by telephone and electronically. Obtain and evaluate all relevant information to handle product inquiries. Record details of inquiries, comments, complaints and the actions taken. Provide feedback on the efficiency of the customer service process.
9/13 – 12/13 VIP Taxi, Phoenix, AZ
Call Taker/Customer Service Rep
Answer incoming phone calls, schedule taxicab trips and enter trip into dispatch computer. Communicate clearly in a pleasant, helpful tone. Handle complaints with ease and see tasks through to completion.
2/12 - 9/13 Avesis, Phoenix, AZ
Customer Service Rep
Meet and exceed production levels and quality goals. Maintain effective working relationships in a team environment. Work independently and possess problem solving skills with focus on detail. Strong organizational skills with the ability to handle multiple tasks. Maintain complete and accurate.
documentation of all interactions; demonstrate responsiveness and a sense of urgency when dealing with members/providers, maintaining production and phone quality standards. Enhance customer/provider relationships by responding to customer/provider inquiries and resolving customer/provider concerns.
7/10 – 2/12 First Call Response Services, Phoenix, AZ Appointment Setter/Customer Service
Answering inbound calls setting appointments for service industry, while inputting information into the computer. Making outbound calls, setting appointments for current clients for their club membership maintenance visits. Helping clients resolve issue or taking messages for the local franchise. High call volume, while multitasking with various other programs.
12/06 - 12/09 Etelecare Global Solutions, Phoenix, AZ Customer Service Rep/Technical Support Service
Answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. Able to handle large volumes of inquiries. Navigate multiple computer systems while providing superb customer service.
EDUCATION
Education:
7/1991 New Dorp High School, Staten Island, NY
- Diploma
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