Center Agent Customer Service
Resume:
Devin Morris
Jackson, MS
**********@*****.***
Experience
Call Center Agent
Conduent • Jackson, MS
Answered phone calls & emails in a timely manner.
Sold technology products.
Returned, canceled, and refunded products.
Answer general questions for customers.
Gave exponential customer service.
Travel Agent
Teleperformance • Jackson, MS
01/2020 - 05/2021
As a travel agent, I assisted people with their travel needs, whether that was booking a flight, a fine hotel and resort, or rental cars while they were on their travel. My job was to make sure they have the best travel experience. I use my empathy, listening skills, and travel knowledge to book the best getaway. Freelance Agent
Appen • Jackson, Mississippi
01/2019 - 07/2021
Appen is an online work-from-home position where I can do freelance work on the side for different people/companies. Whether that's social media evaluator, translation, transcription, linguistics, etc. Education
Media Studies & Journalism
Jackson State University • Jackson, MS
Majored in mass communications with a concentration in media production. 3.5 GPA Took classes on video and audio editing, news writing, interviewing, TV production, and blog writing. Shot and covered a story on student-athletes and their struggle to maintain good academic standing while participating in sports.
Shot and covered a story on drinking and driving and how the actions of the driver affect everyone. Mass Communications
Hinds Community College • Raymond, MS
Attended Hinds Community College and graduated with an Associate of Arts degree. Maintained a 3.0 GPA.
Took classes such as Intro to Mass Communications, News Writing & Reporting, etc Audio & Television Broadcasting
Career Development Center • Jackson, MS
Received a certificate that shows my two-year experience in audio and television broadcasting. Filmed, edited, and directed commercials, news coverage, and events. Won 3rd place at TSA (Technology Student Association) on a short film about bullying and the mental effects that cause it.
Created a documentary following the life of a single teenage mother raising a 1-year-old in high school. Skills
Storytelling, Microsoft Office, Phone Etiquette, Typing, Time Management, Computer literacy, Customer service, Communication skills, Documentation review, Microsoft excel Certificates
Audio Television Broadcasting
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