Driver Manager Customer Service
Resume:
Darvin D. Lang
**** **** *** **, *********, MN **902
***********@*****.***
Objective:
To find a position that is challenging, rewarding and uses my experience. A position that is in a team-based environment where dedication, creativity and commitment to quality are encouraged.
Job History/Duties:
Customer service/ Dispatcher
Hayfield Window and Door
Hayfield, MN
12/2018 - 6/2022
Establish truck routes for completed products and inform drivers of route.
Answer customer questions concerning window production and delivery.
Address warranty issues and product damage during trucking.
Troubleshoot missing products and incomplete orders.
Driver Manager
Lawrence Transportation
Rochester, MN
11/2017 – 11/2018
Dispatch and manage a group of truck drivers that deliver refrigerated food products.
Schedule and monitor hours of service to make sure they meet delivery appointments.
Solve problems due to equipment failure, weather, or scheduling issues.
Approve and schedule home time for drivers.
Logistics Associate
Personnel Resources, contracted at Mayo Clinic
Rochester, MN
10/2016 - 10/2017
Package posters and signs for shipment to Mayo facilities using FedEx, Post Office, and courier.
Help sort and bundle mail for delivery to the different Mayo buildings in Rochester.
Order shipping supplies.
Assemble educational DVD’s.
Dispatch Manager
FTC Transport, Inc.
Fargo, ND
06/2003 - 08/2016
Dispatch and manage a team of truck drivers that deliver culverts, tanks and structural steel to job sites in North Dakota, Minnesota and South Dakota.
Work with production to ensure loads were ready for delivery, purchase permits for oversized loads, and set up a delivery schedule.
Hire drivers and perform safety training and DOT compliance.
Work with the mechanics to ensure equipment inspections and maintenance schedules are met.
Purchase trailers, fuel, tires, and securement gear.
Build a resource list of outside carriers to help meet delivery schedules and pick up inbound material.
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