Control Supervisor Laboratory Manager
Resume:
SHERRY PARKER
**********@*****.*** 803-***-**** Lancaster, SC 29720
Summary
Personable Quality Control Supervisor with 21 years of experience maintaining established quality standards. Motivated team leader dedicated to teaching teams how to properly inspect products for defects. Praised for detailed inspections and consistent workflow management.
Skills
● Supervisory/Management
● Competent Hardworking and Reliable
● SAP/NetSuite Operating Systems Implementation
● Quality assurance controls
● Knowledge of auditing systems
● Quality assurance experience
● Employee training
● Operation monitoring
● Data collection
● Training & Development
● Communication
● Team management
● Relationship building
● Planning
● Analytical
Experience
JC Dispersions Blythewood, SC
Quality Control Supervisor
07/2020 - 6/2022
● Conducted inspections with quality control team members.
● Initiated and implemented standards and methods for inspection, testing and evaluation.
● Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
● Executed wri en quality control protocols, gathered data and generated reports with support of team members.
● Generated detailed and accurate inspection and testing reports according to current good manufacturing practices.
● Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
● Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
● Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
● Reviewed and analyzed sterile load processing, device history records and product release activities.
● Kept records of quality reports and statistical reviews.
● Supervised and guided inspectors, technicians and other staff.
● Analyzed quality control test results and provided feedback and interpretation to production management or staff.
● Troubleshot product issues and fixed problems.
● Established product specifications and quality assurance practices.
● Collected and analyzed production samples to evaluate quality.
● Fielded customer complaints and rectified service issues.
● Appraised customers' requirements and worked to maintain high satisfaction.
Walgreens Pharmacy Fort Mill, SC
Shift Lead
07/2019 - 07/2020
● Delegated tasks to employees and monitored activities and task completion.
● Resolved customer complaints and reported issues to senior management.
● Completed opening and closing duties to facilitate business operations.
● Upheld company standards and compliance requirements for operations and cleanliness.
● Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
● Managed and mentored 2 to 4 staff members.
● Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
● Created and improved daily operational plans, developed production schedules and optimized task flows.
● Assisted with performance reviews to identify areas of improvement. Repi LLC Dallas, NC
Laboratory Supervisor / QA Supervisor
06/2016 - 05/2019
● Oversaw the work load for 4 technicians, 2 product development, and 2 for Quality Control and Troubleshooting.
● Determined project priorities, adjusted work assignments accordingly, and was able to quickly switch priorities due to incoming urgent customer needs.
● Oversaw quality control initiatives to optimize laboratory performance.
● Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
● Kept equipment in good working order and facilities clean, neat and organized.
● Maintained internal instrument calibrations documents, and scheduled external calibrations to assure instrument validity.
● Generated monthly Quality Control reports.
● Facilitated inspections to achieve successful outcomes.
● Conducted the training of all laboratory personnel including the new Laboratory Manager on the current laboratory SOP's, requirements for QC and product development including instrumentation, any FDA requirements, and on the use of SAP.
● Conducted new formula entries verification, made corrections when needed, and released the regulatory information for SDS's and TDS's of new products.
● Answered customer questions and questionnaires, prepared for any customer Audits, prepared PPAP's for customer product approvals.
● Handled any customer complaints, conducted testing to verify any discrepancies between previous and current results, and printed and sent results reports to customers.
● Prepared for ISO 9001 Audits, verified incoming raw material for required specifications including any FDA requirements, and contacted any supplier about any non-conforming material received.
Akzo Nobel Coatings Lancaster, SC ● Organized, analyzed and prepared data research reports in compliance with operations and record-keeping standards.
Laboratory Lead / Color Development
Chemist
10/2009 - 06/2016
● Calibrated and validated laboratory equipment and instrumentation every Year.
● Monitored packaging and storage of hazardous materials and waste to comply with laboratory, state and federal safety regulations.
● Formulated and tested product functionality to meet specified requirements and long-term success.
● Collaborated with cross-functional departments, end-users and contractors to identify product usage, limitations and needs for research, development and product engineering.
● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
● Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
● Juggled multiple projects and tasks to ensure high quality and timely delivery.
● Demonstrated self-reliance by meeting and exceeding workflow needs.
● Provided excellent service and a ention to customers when face-to-face or through phone conversations.
● Improved operations by working with team members and customers to find workable solutions.
● Exceeded customer satisfaction by finding creative solutions to problems. Education and Training
Madonna University Livonia, MI
Biochemistry
Activities and Honors
Achievements:
● American Chemical Society Award in Chemistry - Distinguished Student Award
● Madonna University Awards for Academic Achievement in Chemistry Certifications
● Six Sigma Greenbelt Certification, Lear Corporation - 2001
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