Robin L. Nagy
Broadview Heights, Ohio 44147
Cell: 216-***-****
Email: adsogk@r.postjobfree.com
SUMMARY
Exceptionally well organized and highly motivated individual with an excellent record of success working with others to achieve objectives. Self-starter recognized for going beyond. Possess excellent communication and interpersonal skills, strong analytical and problem-solving skills. Master’s Degree in Business Administration with Management experience and a proficiency in Microsoft Office (Outlook, Excel, Word, QuickBooks). Studied in PMP certification and Green Belt in Lean Six Sigma. PROFESSIONAL EXPERIENCE
The T1 Company, LLC – Bedford Heights, Ohio 2011- July 2022
$ 1+ million dollar company that provides high speed, highly reliable internet access and VoIP Solutions. The T1 Company, LLC Operations Manager – (2013-Present) Execute monthly billing. Manage accounts receivables. Communicate with customer base. Troubleshoot customer issues. Work with vendors to strengthen relations. Oversee Inventory and asset management. Work with team to coordinate Ethernet circuit installs and daily ticketing in timely fashion.
Work with internal team, customers, and vendors for installation of services within given timeline
Work with vendors to secure inventory and maintain company inventory records
Process Monthly billing and non-recurring invoices in timely fashion
Process payroll, and other HR related tasks, liaison with benefits provider
Handle daily onsite office functions and internal systems to maximize efficiency The T1 Company, LLC Office Administrator – (2011-2013) Maintain Account bases. Work with vendors and customers to install DS1, DS3 and Ethernet circuits. Perform monthly billing. Dispatch support personnel in ticketing system. Perform onboarding for new personnel.
Maintain customer accounts and changes to ensure accurate monthly billing
Receive customer payments, process customer invoices
Maintain inventory to ensure asset management
Project manage circuit installation
Coordinate vendors, company ticket dispatch, onboarding new hires Qwest Communications – Independence, Ohio 1997-2010
$3 billion dollar telecommunications company providing business and residential service. Qwest Communications Sales Operations Consultant (2009-2010) Maintained account bases, quotas, and sales hierarchy for Atlanta Branch. Investigated and analyzed account ownership. Facilitated account transfers. Acted as a subject matter expert in business policies and provided guidance to sales and sales management.
Proactively researched accounts and pulled in approximately $7500 monthly unclaimed revenue
Aligned with peers to create Field Analyst share site to increase efficiency and training
Managed monthly, quarterly and yearly account transfers within and across region
Maintained protected list of global and major accounts to contribute to sales performance
Realigned termed accounts within 30- 90 days to maintain clean Branch base
Trained new Branch Managers and sales personnel on policy and procedures to streamline process Qwest Communications Branch Administrator (2003-2009) Supported Sales Director and Regional Support Director with daily responsibilities. Worked as a liaison with sales managers and maintained Branch sales results, timesheet reporting and served as local point of contact. Scheduled meetings and arranged travel.
Instituted and analyzed regional forecasting report to measure forecasting accuracy
Maintained monthly, yearly sales results and compiled Director presentations
Oversaw daily office needs and maintained facilities, equipment, vendor & Director expenses
Maintained a relationship with the Legal department for locating reports and pertinent information
Worked with Offer Management and sales group to ensure timeliness and completeness of standard and legal contracts
Local point of contact and coordinator for Marketing campaigns LCI International Office Administrator (1997-2003) Recruited and oversaw team of Administrative professionals, supported Director and served as single point of contact for multiple offices. Coordinated daily schedule for Director, planned corporate events.
Oversaw Administrative team and served as local point of contact for customer service
Managed and facilitated OA website to increase efficiency and maintain company standards
Maintained expenses, equipment and supplies for OH & VA Branches to lessen overhead costs A to ZOFF Heating & Air Conditioning – Akron, Ohio 1996-1997 A to ZOFF is a family-owned business employing approximately 20 individuals. The company installs, and maintenances HVAC equipment.
Office Administrator (1996-1997)
Oversaw team of Administrative professionals and dispatched team of installers and servicemen. Set appointments for salesmen.
Implemented tracking system to maintain newly installed equipment
Managed warranty information for proper tracking of equipment
Trained service team on OSHA responsibilities
EDUCATION/TRAINING
Masters of Business Administration, 2003 (working full-time) Kent State University – Kent, Ohio
Bachelor of Arts, Individual and Family Studies, Summa Cum Laude. 1996 Kent State University – Kent, Ohio
Project Management Institute Classes, Lean Six Sigma- Green Belt Proficient in Microsoft Office, Excel, PowerPoint
AFFILIATIONS
Student Ambassador, Participation Chair, Kent State University Kappa Omicron Nu- Kent State University
AWARDS
Received exceptional performer status in 2003, 2004, 2005, 2006, 2007, 2008; Outstanding in 2009 Recognized 4th Quarter 2009 for maintaining cleanest base of accounts Above & Beyond Spirit of Service Award winner, 2004, 2005, 2006, 2007