Customer Service Test Engineer

ShiyamalaVandana Subramanian

********@*****.*** 425-***-****

Around 7 years of experience in software application testing and test automation execution. Have experience with black/white box testing, integration, systems, regression, usability, stress and acceptance testing. Have expertise on defining/designing test cases, analyzing bugs, debugging/triaging and understand business requirements into execution items. Excellent analytical and debugging skills.

Hardware Test Engineer [Mar 2020-Present], Microsoft (from Mindtree), Redmond WA

Microsoft Cloud Hardware Infrastructure Engineering (CHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. CHIE delivers the core infrastructure and foundational technologies for the Microsoft Azure platform globally with server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions.

•Configure server with different windows OS flavors for testing the server hardware.

•Setup a Test controller using CSIToolkit for automated test execution for stress and performance testing on blade and on the storage devices.

•Develop test scripts to analyze different Event Logs and categorize those events based on critical, warning and error to a html file format.

•Created Test plans and executed testing to qualify server storage and memory components like HDD’s, SSD (SATA, M.2, E1.L, E1.S NVME’s) and DIMM’s for global production cloud datacenter deployments.

•Extensive expertise in software testing including Nonfunctional requirements testing (longevity, performance, resilience, security testing) and developing test plans.

•Contributed towards automation which reduced day today Task significantly.

•Proven ability to work with cross-functional teams and across boundaries in our rapidly changing industry

Senior Test Engineer Microsoft [Apr-July 2019], Microsoft (from Wipro), Redmond WA

Windows Core OS (WCOS) is the future of Windows for all new Windows devices. The VAIL (Virtualized App Integrated Locally) technology uses containers to bring Win32 “application experiences” to Windows Core, with high performance and reliability expectations and strong security.

•As part of the early Modern PC OS, I was responsible for engineering validation of multiple daily OS builds by making sure that builds are usable for internal development teams and selfhosters.

•The validation included individual and simultaneous kernel mode and user mode debugger functionality to the host computer, and the guest container.

• Declaration of Modern PC LKG on the contingent on my test results.

•Responsible for providing daily, weekly and End of the pass test reports.

•Debugging application crashes and provide information to the test owner.

•Knowledge about troubleshooting Windows ASI OS issues, Hyper-V manager.

SDET/Senior Quality Tester [Feb 2015 to Sep 2016], Microsoft (from Wipro), Redmond WA

This Project is about providing the monthly Service updates to up level OS and down levels Operating Systems that includes Win10 & Windows 8.1/8/7.

•Involved in execution of automated test cases for ECO (Eco systems and fundamentals) and RESP (Reliability Security and Privacy) in (DTP) and (MTP) test passes.

•Runs automated test tools, compiles, and reports results.

•Handling customer requests and categorizing if the issue is due to infrastructure / test related issue and re-launching the test pass.

•Knowledge about troubleshooting Windows ASI OS issues, Hyper-V management tools.

•Had experience working for different customer service change requests for RI-TP test pass executes on both Desktop & Mobile environments.

Senior SQA Tester [May 2012-Sep 2013],Microsoft (from Wipro) - Redmond, WA

BSP stands for Board Support Package. The scope of this project is to test the BSP functionality of Windows phone categorized into major components such as Camera, Touch, Dimming, Vibration, Light Sensor, Radio, Audio, Graphics, Input Drivers and Proximity Sensors, Sleep, Speaker for HTC, Nokia Lumia phones and Android devices.

•Authored automation tests which verifies session connectivity, Proximity features, Screen locking, background/foreground tests using Power shell script and C#.Net.

•Performed testing on the following areas in windows phone and Android devices but not limited to connectivity, device platform, UX platform and communication feature testing.

•Experienced in using WTT for test case management.

•Involved in troubleshooting the issues by analyzing the Air logs.

Hewlett Packard [January 2008 to February 2011]

Environment: Mercury Quality center, SQL Server 2010, QTP

CRM is a customer relationship management project which facilitates in collecting information about customers and their buying trends. This project helps in making segments of customers on to target more customers.

•Monitoring critical Back-End servers and its databases, maintaining and troubleshoot issues with Database Mirroring.

•Production support & provide solutions to severity 2-4 production errors & root cause analysis of database errors and Identifying killer queries.

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