Sheila E. Clarke

**** ***** **. **. **** ***. Covington, Georgia, 30014 470-***-****)

clarkesheila42@yahoo,com

SUMMARY OF QUALIFICATIONS:

I have accumulated over the seventeen years of invaluable business experience serving internationally recognized institutions in various capacities, my experience include, but are not limited to the following:

• Key performance indicator Trend Analysis

• Handle large volume of consumer calls

• Maintain a clean, safe and inviting café

• Efficiently manage high volume emails accounts

• Facilitation of Employee Training

• Secretarial Work

PROFESSIONAL EXPERIENCE

INTERNET CAFÉ

Manager

• Assisted Students with the use of technology to complete assignments and various projects for school

• Established email accounts for café patrons

• Scanned and drafted documents for customers and on behalf of the café in response to business correspondence

• Monitored key performance trends, identified opportunities for improvement, and implemented methods for operational effectiveness

• Secretarial Work

E-SERVICES JAMAICA LTD.

Telemarketer

• Answered incoming customer calls and provide solutions based on the specific needs described

• Consistently entered data accurately for the back -office processing department

• Successfully passed all training in the principles of customer service and in communications by phone and net

ROMAN CATHOLIC CHANCERY OFFICE Montego Bay, Jamaica

Front Desk Receptionist December 1990 to May 1998

• Manage multiple telephone lines on a switchboard, answering and redirecting calls as needed

• Partnered with colleagues to complete special assignments

• Promptly communicated verbal and written messages to staff and management

• Manage multiple projects simultaneously

EDUCATION

MONTEGO BAY SECONDARY SCHOOL

High school Diploma July 1983

CSEC (“Caribbean Secondary School Education Certificate” aka CXC) Exam Subjects Passed

• Principles of Accounts, the principals and techniques that accountants employ in measuring

• English Language (General Certificate of Education “GCE”) reading comprehension, argumentative essay, short story. Speech written reports, oral presentation and similar literacy studies.

• Human and Social Biology; the structure and function of the human body, involves the application of biology

• Office Administration, the study of administrative principles, policies procedures and technology in business

MONTEGO BAY COMMUNITY COLLEGE Montego Bay, Jamaica

Major: Office Administration September 1983 to June 1985

COMFORCARE July 2017 -2019

H.H.A./C.N.A

GABRIEL HEALTH INSTITUTE Orlando, Florida- August 2017

Certified Nursing Assistant (CNA)

Certified BLS

Sunbelt rehab, Florida hospital (CNA) 2018

Maxicare Select Inc. (CNA) January 2021 – May 2021

William Breman Jewish Home

Atlanta, Georgia (CNA) June 2021-present

REFERENCES:

Kathy Lee

Supervisor, Coordinator

Maxicare select inc.

954-***-****

Tamarac, fl.

Joanne Baker

954-***-****

Pembroke pines FL. 33025

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