Office Assistant Support Specialist

ALISHA GRAY

Westbury, New York • 516-***-**** • ********@*****.***

CAREER OBJECTIVE

To join a team where I can utilize my education, professional experience, and renowned ability to connect with people, to establish camaraderie, increase team performance, meet deliverables and improve organization outcomes. PROFESSIONAL EXPERIENCE

NYS Department of Health (contracted through SSO), Long Island, NY (remote) Covid-19 Case Investigator Dec. 2020 -

● Independently managed a high priority caseload of patients with laboratory-confirmed Covid-19 diagnoses, which included carefully establishing initial contact with patients unaware they tested positive for Covid-19.

● Conducted comprehensive clinical interviews with Covid-19 patients, ascertaining information relevant to symptom history, gathering all requisite demographic information and identifying potential health related risk factors that may place a patient at higher risk of complications.

● Performed analysis of patient contacts and activity in order to determine source of illness, efficacy of quarantine and continued risk of transmission.

● Facilitated data collection and input into the NYS Communicable Disease Case Management System dedicated to monitoring, tracking and reporting.

● Provided patients with instructions for isolation and made appropriate referrals to testing, clinical services, and other essential support services.

● Administered health education and issued guidance in efforts to interrupt ongoing disease transmission. Covid-19 Contact Tracer June 2020 - Dec. 2020

● Established initial contact with persons with laboratory-confirmed Covid-19 diagnosis, those with probable Covid-19 diagnoses, and those suspected of having been exposed to Covid-19, to assess symptoms, potential for exposure and transmission risk.

● Facilitated data collection and input into the NYS Communicable Disease Case Management System dedicated to monitoring, tracking and reporting.

● Maintained communications with assigned patients in an effort to monitor patient symptoms and recovery.

● Provided persons with instructions for isolation and made appropriate referrals to testing, clinical services, and other essential support services.

● Provided persons with instructions for isolation and to ensure compliance with quarantine mandates.

● Referred persons for testing to their local health department, clinical services, and partnered with NYS Covid-19 Community Support Specialist referred patients other essential support services. Parker Jewish Institute for Healthcare and Rehabilitation, New Hyde Park, NY Data Coordinator Sep. 2018 (temp. role)

● Assisted Parker Jewish Institute caregivers in proving health education and resource recommendations to family and friends charged with caring for loved ones diagnosed with Alzheimer’s and Dementia.

● Coordinated collection and deposit of health questionnaire responses transferred them into the department’s database for migration into quarterly report.

● Offered expertise and data coordinator insights during weekly meetings with key stakeholders. Nassau County Department of Health (contracted through HKSB), Uniondale, NY Office Assistant, Division of Early Intervention/Special needs Children Feb. 2018 - Aug. 2018

● Determined client benefit edibility through research and direct outreach to clients.

● Migrated Regulatory Status images to the department’s data system using Canon’s software package; prepared for distribution to internal partners.

● Managed the intake and filing of various department forms, including the General Client Inquiry (GCI) form and the Systems to Track and Account for Children (STAC) form. Nassau County Department of Health, Mineola, NY

Intern, Division of Social Health Programs and Minority Health Sep. 2016 - Mar. 2017

● Led an initiative to provide underprivileged members of local communities with a nutritional guide that offered ALISHA GRAY

Westbury, New York • 516-***-**** • ********@*****.*** healthier eating options at affordable prices.

● Gathered patient STD data from doctors, labs and clinics, conducted trend analysis on said data, and developed responses to potential outbreaks.

● Coordinated doctor/patient communications to ensure STD patients received proper care and treatments for their symptoms.

EDUCATION

CUNY York College, Queens NY Graduated: Dec. 2016

Bachelor of Science: Majored in Community Health Education CERTIFICATIONS

Covid-19 Contact Tracing, Johns Hopkins University: May 2020 NYS Citizens Public Health leadership training program, E- Cornell: May 2021 Epidemiology in Public Health Specialization, Imperial College London: July 2021 Google Data Analytics, Google: Nov. 2021

COMPUTER AND OTHER SKILLS

● Proficient in Microsoft Office platforms (e.g., Word, Excel, Outlook, and PowerPoint)

● Statistical concept, Clinical study design

● Standard Query Language (SQL)

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