Customer Support Service
Resume:
Ashley Mason
Long long-term inquiries only
Denison, TX 75021
*********************@***********.***
Authorized to work in the US for any employer
Work Experience
Caregiver
Exceptional Care - Denison, TX
October 2019 to Present
Assist individuals who have difficulty performing basic day-to-day activities personal care administrative medication and providing companionship including bathroom functioning bathing grooming dressing and eating following a prescribed healthcare plan which may include assisting with exercise ensure the client's home is organized according to their needs and safety measures that are in place lighthouse work monitoring reporting changes in health and behavior Driver Helper (Seasonal)
UPS - Sherman, TX
October 2021 to December 2021
Assisting drivers with loading and unloading the truck delivering equipment or products to customers and clients helping drivers navigate to each destination on schedule and recording delivery logs Assembly Line Worker
Tyson Foods Incorporated - Sherman, TX
May 2013 to September 2019
Maintain and service equipment troubleshoot equipment malfunctions ensure quality control maintain supply inventory record actions on production forms and communicate with other stations on the assembly line to ensure agency speed and efficiency preparing items for distribution checking products ensuring all machinery runs smoothly and assisting in the packaging and shipment of items
• Actively met assembly goals
Cook/Cashier
Wendy's - Sherman, TX
February 2012 to August 2013
Preparing ingredients processing customers orders producing meals and cleaning our work space throughout the day to follow health and safety guidelines follow recipes constantly make it justice based on customer's requests communicate with weight staff and prepare garnishes to make an attractive presentation for each meal occasionally serve food during busy hours
• Prepared beverages orders
• Operated grill
• Basic kitchen serving duties
Cashier/Cook
Burger King - Denison, TX
November 2006 to April 2008
My duty was to provide positive customer experience with Fair friendly and courteous service register sales on a cash register by scanning items itemizing and totaling customers purchase resolve customers issues and answer question bag purchases if needed when needed process return transactions using the cash register with credit or debit cards gift cards cash or tokens Bill Collector
Client Services Inc. - Denison, TX
March 2003 to July 2006
Organizing and keeping track of customers outstanding dead accounts contacting dealers to learn more about their payment status negotiating payments and payment plans with customers finding out details like new addresses other contact information they attempt to obtain the payment and will also negotiate partial payments manage multiple delinquent accounts for debt collection efforts keep track of assigned accounts to identify outstanding debts plan the course of action to recover outstanding payments handle questions or complaints investigate and resolve discrepancies in payments or accounts Cashier
McDonald's - Denison, TX
May 2002 to November 2004
keeping track of all cash and credit transactions work P.O.S system, greet customers, keep lobby clean, restrooms, playroom, parking lot, ext... stock and clean follow all safety rules
Telemarketing Sales Rep
GMS - Denison, TX
June 2002 to November 2003
Start customers by selling products and meeting customers needs service existing accounts obtain orders and establish new accounts by planning an order and organizing daily work schedule to call on existing or potential sales outlets and other trade factors it just content of sales presentations by studying the type of sales outlet or trade Factor focus sales efforts by studying existing and potential volume of dealers submit orders by referring to prices list and product literature keep management informed by submitting activity and results reports such as daily call reports weekly work plans and monthly and annual territory analyses monster competition by gathering current marketplace information on pricing products new products delivery schedules and merchandise and techniques recommends changing products service and policy by the evaluate results and competitive developments resolve customer complaints by investigating problems developing solutions preparing reports and making recommendations to management maintain professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks and participate in professional society provides historical records by maintaining records on an ere and customer sales contributes to clean everybody accomplishing related results as needed to sum it all up you have to have good customer skills meeting sale goals at all times closing skills negotiating is a must self-confidence product knowledge and presentation skills try to gain relationships and have motivation for sales. Education
High school diploma in Diploma
Denison High School - Denison, TX
August 1999 to May 2002
Skills
• Delivery Driver Experience
• Load & Unload
• Warehouse Experience
• Order Picking
• Pallet Jack
• Lawn Care
• Freight Experience
• Order Picker
• Shipping & Receiving
• Landscape Maintenance
• Packaging
• Materials Handling
• Caregiving
• Home Care
• Mowing
• Manufacturing
• Inventory Control
• Machining
• Teaching
• Financial services
• Customer service
• Typing
• Assembly
• Quality Control
• Senior Care
• Food Preparation
• Meal Preparation
• Fundraising
• Communication skills
• Operating systems
• Windows
• Computer skills
• SharePoint
• Power BI
• Microsoft Access
• Customer support
• Mac OS
• Industrial equipment
• Analysis skills
• Microsoft SQL Server
• Data Warehouse
• Visual Basic
• Search engines
• Cooking
Languages
• English - Expert
Certifications and Licenses
First Aid Certification
CPR Certification
CNA
Food Handler Certification
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