Baker production

Michelle Cepeda

**** **** ******, ***** **** CA, 90620 – Email: ****.******@*****.*** - Mobile: 408-***-****

CUSTOMER SERVICE

Dynamic, versatile, and resourceful professional with a valuable customer support and problem resolution. Solid character for ensuring an excellent level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contributes and adds input to improve working environment. Highly developed organizational skills; accustomed to maintaining productivity level on heavy workloads. Key proficiencies include:

Customer Service

Time Management

Problem Resolutions

Cash Drawer Procedures

Inventory Management

Interpersonal Skills

Lead Trainer

Intermediate Microsoft

Summary Qualifications:

Excellent Communication and Interpersonal Skills

Intermediate in Microsoft Word, PowerPoint and Excel

Outstanding Leadership skills & Dependable team player

Able to work well under stressful conditions and deal with difficult situations

Able to maintain and promote a safe work environment

Maintains professional attitude and appearance

Education:

Associates in Baking and Pastry: The Art Institute of California Orange County 2018

Long Beach High, Long Beach, CA 1993

Work Experience:

Baker Production: Porto’s Bakery, Buena Park, CA 2017 – Current

Train new employees when needed

Assist customer issues and production line

Design and plate desserts in various departments

Handling day to day operations

Crossing Guard: The City of Seal Beach, Seal Beach, CA 2006-2017

Direct/or escort pedestrians across streets, stopping traffic as necessary to ensure pedestrians safety.

Direct vehicle traffic movement and warn hazards using stop signs.

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