Center Representative Call
Resume:
Marilyn Burns
Qualified to work efficiently on any job in the United States
Pine Bluff, AR 71603
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
UAPB
April 2016 to Present
My job is to assist my Supervisor in completing duties such as spreadsheets. Payroll and other task. Responsible for copying and filing as well as carrying out other duties in the office. Reconciliation Clerk
Simmons First National Corporation - Pine Bluff, AR April 2000 to February 2015
Reconcile and create spreadsheet for all departments accounts. Scan and filed all completed copies. Completed classes in Excel I and Excel II.
Customer Call Center Representative
Simmons First National Corporation - Pine Bluff, AR March 2008 to July 2010
Answer customers calls and solved their issues to make sure they was satisfied. Store Manager
Sally's Beauty Suppy - Pine Bluff, AR
November 1995 to April 2000
Manage and maintain daily operations of the store. Responsible for opening, hiring, ordering, scheduling and banking .
Education
High school diploma
Watson Chapel High School - Pine Bluff, AR
August 1977 to May 1981
Skills
• Payroll (8 years)
• Office Management (5 years)
• Accounts Payable (4 years)
• Accounts Receivable (4 years)
• QuickBooks (5 years)
• Bank Reconciliation (4 years)
• Bookkeeping (5 years)
• Account Reconciliation (4 years)
• Microsoft Outlook (10+ years)
• General Ledger Reconciliation (4 years)
• Accounting
• Time management (4 years)
• Computer operation (4 years)
• Basic math (10+ years)
• Typing (10+ years)
• Sales (10+ years)
• 10 key calculator (10+ years)
• Customer service (10+ years)
• Customer support (5 years)
• Clerical experience (5 years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• 4G/LTE (10+ years)
• Microsoft Office (10+ years)
• Conflict management (4 years)
• Windows (10+ years)
• Data entry (5 years)
• Microsoft Access (10+ years)
• SAS
Languages
• English - Expert
Certifications and Licenses
Excel I, II, and III
Present
Took these classes at SEARK College during employment at Simmons Bank Assessments
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Familiar
November 2020
Applying customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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