It Support Network Engineer

Employee Name

Employee Address

Employee Email

Employee Phone No

SUMMARY

Secure a position in IT industry that enables utilization of my skills and qualities to achieve excellence in my chosen technical domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.

EXPERIENCE

DIRECTORY.COM, INC. Bethesda, MD

Dec 2004 -

Present Infrastructure Architect (Network Engineer, NET Developer, DBA, Department Planning)

Designed, implemented and managed all aspects of a 13 server, 45 client network .

Primary IT support for 40+ employees including several off-site Account Executives and 10 Developers

Designed and implemented a highly available and secure network infrastructure for successful .com

Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills

Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining feedback loops, managing bounces and actively maintaining company email distribution lists

Provided routine and complex data mining services for employees and management

Responsible for preparing and submitting the IT department's annual budget to company principals

Assisted developers in software and database design, security and optimization

May 2004 -

Dec 2004 Software Engineer, DBA

Gathered requirements, designed, developed and thoroughly tested software for internal users and for deployment to external clients

Worked closely with clients and partners to design software to interface our businesses with one another

Traveled to client sites for installation and implementation of software solutions

Programmed Web applications

Created role based security and encryption package for all Company developed Web applications

Created software to de-dupe database of over 1,000,000 physician panel members

Maintained existing and legacy software written by current and past employees

Employed Object Oriented design practices to create efficient, modular and reusable software

May 2003 –August 2004

HBM – Printing Division Arlington,VA

Pre-Professional Programmer

Developed, tested and documented data transfer module for print verification system using C/C++

Tested and Tuned TCP/IP for optimum throughput

Participated in and taught weekly classes in Perl

June 2002 –May 2003

Connecting Point Technology Center Arlington, VA

Field Technician

Networking, troubleshooting, repair and technical support

Implemented and supported network solutions for small businesses.

EDUCATION

May 2004 Bachelor of Science in Computer Science

Fort Lauderdale University Arlington, VA

Major: Computer Science Minor: Chemistry

SKILLS

Programming Languages: C/C++, C#, ADO.NET, SQL, HTML, JavaScript. Somewhat rusty knowledge of Visual Basic, PERL and Java.

Operating Systems and Software

Other: SSL Certificates, FTP, DNS, Reverse DNS, DHCP, Network Load Balancing, VPN, Database Mirroring, and many others.

Certifications

2001 ComputerABA A+ certification for computer support technicians

2002 LP Certified Warranty Technician (PC)

2003 HBM Certified Warranty Technician (PC)

2004 Bum Certified Programmer

Professional References

Employee Reference Name 1, Position, Organization name

Employee Reference Name 2, Position, Organization name

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