Salesforce Administrator

EMMANUEL OYINLADE

Salesforce Administrator

Email: ********************@*****.*** Phone: 904-***-**** Address: Houston, TX

Certified Salesforce Administrator with 5 + years of Tech experience, 3 + of which is in Salesforce Administration. I have expertise in implementing and administrating CRM tools and complex Salesforce software solutions for sales and marketing management and good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment, and Maintenance.

• Salesforce platforms

• Sales Cloud

• Marketing Cloud

• Service Cloud

• Assignment Rules

• Salesforce lightning design

• Custom Objects

• Custom Tabs

• Workflow Rules

• Role based

• Page Layouts

• Record Types

• Approvals,

• Reports and Dashboards.

• CPQ

• Developing security plans

• Erecting firewalls

• Data security

• Deductive reasoning skills

• Critical thinking skills

• Software Deployment

• Incident Response Management

• Jira

• Tray.io

• Kanban

• Trello

• Agile Methodologies

• SCRUM

• MS Project

• Advanced Excel

SalesForce Administrator

Fluxio Technology, Houston, TX 2020 – Present

• Managed Salesforce requests/issues for 2,500+ Salesforce total end users

• Continuously maintain and improve the database

• Engage with all levels of external clients providing recommendations and proactive best practices through phases of the project management circle.

• Successfully implemented Salesforce for clients, onboarding a total of 700 users in 2021 with 90% on mobile* Scoped and defined 50+ projects to implement new business solutions.

• Identified 40+ improvements to salesforce features, 90% of which are still being used.

• Involved in gathering customer requirements from the business user teams spread over the Sales, Marketing, and Customer service.

• Catered for Day-to-day user management, Creating/updating reports and dashboards, performing record updates, bulk uploads, adding/removing users, role and profile management, and permissions control

SUMMARY

SKILLS

WORK EXPERIENCE

• Supported all departments with configuration changes, including but not limited to: Workflow, Process Builders, Flow, fields, page layouts (lighting), record type, mobile administration, and dashboards/reporting.

• Joined UAT sessions with user groups prior to releasing new functionality, as well as gathered end-user feedback for consideration by the Product Owner, Business Owner, and Project Team to make salesforce solutions robust and user-centric

• Built Apps (Desktops and Mobile) for the HR Team, Sales team, and Support team using various Salesforce functions like custom objects, record types, and case management tools.

• Developed and Customized Salesforce.com applications based on user needs. Developed field, page layout, and customized standard objects like account, contact, and leads.

• Maintained and gave permissions to communication templates based on Profiles. Performed Data Analysis and migrated data from SQL Server database to Salesforce.

• Involved in Account Merging and maintaining public groups. Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers, and Page Layouts.

• Worked with Senior team members to analyse each product and its competitor, integrate new products, and optimize existing products' imported accounts and contacts data through import wizard.

Salesforce Consultant

INTELISMART INC, Houston, TX 2019 – 2020

• Performed Administration and Configuration of Salesforce.com CRM to populate and maintain data.

• Proficient in security and sharing rules at object, field, and record level for different users at various levels of the organization.

• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.

• Experience in cloud technology and on-premises infrastructure integration for Salesforce.com

• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App Exchange Package, Sandbox data loading, & Custom Application.

• Expertise in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards. Cybersecurity Analyst

I.T INFRASTRUCTURE, Houston, TX 2016 - 2019

• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.

• Designed company-wide policies to bring operations in line with Center for Internet Security

(CIS) standards.

• Reviewed violations of computer security procedures and developed mitigation plans.

• Monitored computer virus reports determining when to update virus protection systems.

• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.

• Participated in the creation of device hardening techniques and protocols.

• Managed relationships with third-party intrusion detection system providers.

• Spearheaded Bring Your Own Device program, defining necessary security parameters and designing complementary security deployments.

• Encrypted data and erected firewalls to protect confidential information.

• Engineered, maintained, and repaired security systems and programmable logic controls.

• Developed plans to safeguard computer files against modification, destruction, or disclosure.

• Researched and developed new computer forensic tools.

• Performed risk analyses to identify appropriate security countermeasures.

• Collaborated with third-party payment card industry (PCI) compliance partners.

• Monitored use of data files and regulated access to protect secure information.

• Directed in-house cyber security auditing program to detect flaws and weaknesses.

• Authored Monthly security incident reports, highlighting breaches, vulnerabilities, and remedial measures.

• Recommend improvements in security systems and procedures.

• Conducted security audits to identify vulnerabilities. Lone Star College System

Spring, TX • 08/2015

Associate of Science: Certified Network Administrator

• Certified Salesforce Administrator (Dec. 2021)

• CCNA-Certified Cisco Network Administrator (Oct. 2021)

• Certified Ethical Hacker (Oct. 2021)

• CompTIA Security + (Oct.2021)

TRAININGS AND CERTIFICATIONS

EDUCATION

Contact this candidate