Customer Service Practical Nurse

Location:

Zebulon, NC

Posted:

September 22, 2022

Contact this candidate

Resume:

Shirley M. DePietro, LPN

*** ***** **.

Zebulon, NC 27597

Cell 919-***-****

*********@*****.***

Objective

Licensed Practical Nurse position where my Leadership, Education, Patient Advocate and Customer service skills, combined with my Clinical nursing skills and prior work experiences can be utilized to the fullest potential, always looking forward to a new challenge.

Education:

•ECPI Medical Careers Institute, 4101 Doie Cope Rd. Raleigh, NC 27613

•Wake Tech Community College, Edgecombe Community College pursuing Associate Degree in Nursing. All class for ADN have been completed, applying for clinicals.

Certifications:

•BLS/CPR

•Licensed Practical Nurse

•Falls Champion, Patient Safety Advocate/Instructor

•Basic Arrhythmia

•Certificate in Phlebotomy

•Certificate of Achievement-Alzheimer’s Workshop Series

Qualifications:

Clinical-

EPIC, LPN scope of practice Intake nursing, triage calls, in-basket messages prior-authorizations, scheduling, ordering, procedure assisting. Chart auditing. Eighteen years Experience in LPN scope, always willing to help others. Team Player. Always looking for the next new challenge.

●Scheduling, assists with procedures, ordering product, Patient calls, Patient Care / Teaching, EKG’s, Customer service, coordinate work flow, assist physician as directed. Falls Champion/Instructor for patient safety, Injections and Wound care and dressing.

●Day Surgery, Operating Room Procedures, Local/General anesthesia, Setup surgical instruments, log patient and procedures, assist with ultrasound, sterile techniques, assist surgeon as directed.

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●Long Term Care, ADL’s, Charting-documentation, I & O, ambulating, monitoring. Med pass (LPN scope of Practice).

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General Skills:

Customer service, EPIC computer skills, word, scheduling, ordering supplies, customer service, prioritizing, chart audits, procedures and leadership skills.

Work Experience:

Duke Otolaryngology Raleigh: 3480 Wake Forest rd suite 404: ( November 2020- November 2021).

LPN scope, intake patients, set up for procedures, overturn rooms, prior authorizations, scope room fill in (cleaning). Assist team with whatever needed.

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Duke Neurology of Raleigh-Nurse to three Neurologist, Intake nurse, EMG set up, customer service, phone triage, prior authorizations for medications and diagnostic imaging, Botox authorizations, ordering and scheduling. Chart audits. (May 2010- Sept 2019).

Raleigh Women’s Health Organization: 3613 Haworth Dr.Raleigh NC 27609; Part time weekends.(September 2019 – October 2020).

Set up and assist with surgical procedure. Medication administration and monitoring.

Duke Private Diagnostic Clinic Rheumatology: Trent rd. Durham, NC 27709 (July 2008 -May 2010)

1J Rheumatology /Lupus Clinic. Intake Nurse/Triage, Customer service, Patient teaching, assist physicians with procedures as needed.

Wake Med – Neurosciences: (5B) New Bern ave. Raleigh, NC 27610 (Oct.2007- July 2008).

General floor nursing, Post-Op Surgical Care, General/Neurological assessments, admissions, discharges, IV and Central Line care, trach care, administer medication, Peg tube/ NG tube care monitor patients and total care of patient’s needs, audit charts.

procedures as directed. (LPN nursing scope.)

Duke Health Care System: Harps Mill Internal Medicine Duke University Affiliated Physicians: Harps Mill Rd., Raleigh, NC 27615 (May 2006-October 2007).

Nurse to Internal Medicine Geriatrics Specialist, Triage Patients, Charting, injections, EKG’s, Phone Triage, Prescription refills, dressing changes, assist Physician with procedures as directed, (LPN nursing scope.)

Spring moor Life Care Retirement Community: 1500 Sawmill Rd. Raleigh, NC 27615. (March 06 – May 06). Team Leader/LPN:

Assist in planning for care needs of each patient. Monitor patients for daily care/needs and safety. Medication administration, charting. Dementia / Alzheimer’s unit.

Cash management: in Banking (Teller) (1986-1990)

Cash management : Daily balance Sheet and cash management as (Front End manager of Grocery Store (1980-1985)

Cashier- (1977-1980)

Summary:

Licensed Practical Nurse

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•Duke Raleigh - ENT LPN scope, check in, customer service. Set up for procedures, turn over rooms. Prior authorizations. Chart audits. In-basket messages Rx Refills.

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•Duke Raleigh Neurosciences – (Botox, Skin Biopsy’s Trigger Points, Nerve Blocks prepare and assist as needed). Rx refills, in basket messages and Triage calls.

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•Rheumatology LPN scope, clinic intake patient teaching. Chart audits, Patient advocate.

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•Wake Med – Neurosciences, floor nursing LPN scope admit and discharge patients.

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•Raleigh Women’s Health Organization- surgical assistant.

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•Internal Medicine - LPN scope.

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•Spring moor Skilled Nursing Facility- LPN scope.

Awards:

•Letter of Accommodation from Duke Rheumatologist, Dr. John Rice Associate Professor Division of Rheumatology & Immunology.