Entry Clerk Center Representative

Adenike Dina

Peachtree Corners, GA *****

Cell: 347-***-**** Email: ************@*****.***

Experienced Call Center Representative with excellent customer service and effective marketing/communications skills with an aim to function in a company that offers growth and a chance to utilize new and old skills to achieve excellence that fulfills customer satisfaction and retention in line with company policies.

Education

BSc. Business Administration, Lagos State University, Nigeria 2016 SKILLS

Microsoft office suite * Data Entry * Document Management *Multi – tasking Inbound and Outbound calls

EXPERIENCE:

C & C HEALTHCARE SERVICES – MARIETTA, GA January 2018 – March 2021 Call Center Representative

- Properly directed inbound calls to phone queue to improve flow

- Achieved customer satisfaction rating of 90% within four months

- Received high volume inbound calls

- Provided input in selection and implementation of a new phone system

- Developed effective relationship with all call center departments thought

-Clear communication

- Collected customer feedback and made process changes to exceed customer satisfaction goals

- Computing and keeping notes of calls

- Effectively and speedily documenting and providing information RISINGSUN LOGISTICS LLC March 2021 - August 2022

Sales Representative/Data Entry Clerk

- Provide satisfaction for customers’ needs

- Provide excellent customer services for all customers

- Also, a good team lead.

-Maintain database by entering new and updated customer and account information

-Prepare source data for computer entry by compiling and sorting information

- Process customer and account source documents by reviewing data for deficiencies.

-Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format

-Purge files to eliminate duplication of data

REFERENCE: Upon request

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