Customer Service System Engineer

Claudia M Lopez

**** ****** **, ********, ******* 33050

■ 1-305-***-**** ■ ***************@*****.***

Professional Summary

Skills

I learn with ease

I can answer phone calls.

I can work adequately on a comp.

My preference is to work with anything that has to do with numbers.

Work for a good company, where I have professional development and retail marketing.

Fax

Contribute with my knowledge to the same etc.

I can work with Copy machine

Laptop

Experience

Census work organize coordination and monitor ballot boxes both departmental y national.

Sales Manager, in electric company domestic and commercial service.

Customer service, 11/2006 to Current

Walgreens – Marathon, fl

Handling Money.

Cash Control.

Handling of travel,business and personal checks.

Control of Cash Back with Debit Card.

Two diferent type of payment in the same transaction.

Opening accounts.

Asist customers by providing information and resolving their complaints.

Check to ensure that approoriate changes were made to resolve customer problems.

Develop photo's to customer specificasions helping customers decide on the best picture quality that satisfies their needs.

Establish or identify prices of goods, service or admission, and tabulates bllis using calculator, cash registers, or optical price scanners.

Confer with customers by telef or in person to provide information about product or services, take or enter orders, cancel accounts, or obtain details of complaints.

I also do scan outs, reset, revisions, and ordering product accordingly.

I work al walgreens in diferent department such as a caschier, customer sevice and photo lab.

My responsabilities as cachier are to handle money, check recipts from customer service, and balance cash drawers.

My responsibilites in the customer service deparment are to asist the customers with questions and concerns about products.

Pharmacy Tec.

Union Fenosa Nagarote/Nicaragua.

Union Fenosa is company in Nagaraote Nicaragua that is responsible to supply homes with electricity as the store manager I was responsible to keep track of transactions, make sure that electricity was supplied to those that paid their bills, discontinue electricity usage to homes that did not pay their bills, and I was also in charge of new services that availables to customers.

FORMACION ACADEMICA

Bachelore of Science

System Engineer, 01/2002

UNIVERSIDAD UCC LEON/NICARAGUA

Language

I speak Spanish/English

Education

Associate of Science: Computer, Dec 2002

Universidad Ciencias Comerciales U.C.C - Leon, Nic

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