Customer Service It Support

Gerald Booker

*** * ****** **, ********, WY *****

Phone: 307-***-****

Alt Phone: 307-***-****

Email: *********@*****.***

Objective

Seeking a position in IT support or help desk to gain experience in the field.

Employment History

06/2013 - Current

IT Support Technician

Booker Consulting, Gillette, WY

Advise clients of hardware and software needs for their small businesses.

Install hardware and software.

Perform maintenance and troubleshooting on hardware.

Customer service.

Help desk.

Active Directory

Peripheral Installation and troubleshooting

Network Familiarity

OTS Software trouble shooting

VPN

05/1996 - 05/2000

Carpet Cleaning Technician

Service Master, Durango, CO

Carpet and Upholstery cleaning.

Hard floor care.

Wrote invoices.

Created estimates.

Supervised crews of six or seven laborers.

Fire and water damage restoration.

06/1991 - 05/1996

Copier Technician

Four Corners Office Products, Durango, CO

Copier, Computer, and office machine repair.

Preventative maintenance on copiers.

Troubleshoot and repair computers and peripherals.

Education and Training

Network Operations and Security

Bachelor's Degree

Western Governor's University, Salt Lake City, UT

12/2020

AAS Computer Networking Administration

Associate's Degree

Gillette College, Gillette, WY

01/1980

General High School Curriculum

High School Diploma

North Shores Community Adult School, CA

Detailed References

References Available on Request

Occupational Licenses and Certificates

09/2021 - 09/2024

CompTIA A+

CompTIA

12/2020

IT Technical Support

Gillette College

Contact this candidate