Customer Service Office Manager
Resume:
Michelle R. Atwood
**** * *** * *******, IN *****
Cell 317-***-****, ****************@*****.***
Professional Profile
Experienced office manager with eight years of retail background, specializing in customer service and management. Succeed at multi tasking while upholding great customer service. Great connection with customers and associates based upon knowledge, professionalism and integrity. Experience in working remotely for 5 + years for Behavioral Health providers. Education
High School Diploma
Indiana University/Purdue University of Indianapolis. Studied business Skills
Management Skills
Ability to coincide time for patients, employees and doctors. Proven ability to manage and create a growing patient base. Well-developed management skills. Ability to work remotely, remain on task and meet deadlines. Computer Skills
Microsoft Word, Excel, EMR software, Quickbooks
Communication Skills
Interacted with associates, patients, and doctors. Handle patient’s complaints or inquires. Interaction with insurance companies on a daily basis. Relevant Experience
2015-present Mental Health billing company
Michelle Harness
2012-2015 Missing Piece Billing and Consulting Solutions Office Manager
Answer multiple phone lines
Work Outstanding AR
Handle appeals
Eligibility and benefits
2011-2012 Bill Collector
Lanier Collection Agency Savannah,GA
Answer multiple phone lines
Average 200+ phone calls a day
Collect money for Medical bills and other debts
Maintain computer files
Collect $70,000 per month for clients
2008-2010 Team Leader
Ossip Optometry Indianapolis, IN
Answer multiple phone lines, schedule appointments, employee schedule. Assist patients selecting eyewear, perform adjustments. Input patient orders and information efficiently and accurately into the Database. Handle customer service issues.
Track sales for the entire company
Handle patient transactions, daily deposits
Hired and terminated staff. Efficiently handled any performance issues. Filed insurance Vision Service Plan, Eyemed, TriCare, Medicare, Medicaid and many more 2002-2008 Office Manager
Borchert Optometry Shelbyville, IN
Answer multiple phone lines, schedule appointments. File patient’s charts, handle transactions
Assist patients selecting eyewear, perform adjustments Daily Deposits
Handle customer service issues
Posted insurance payments, adjusted explanation of benefits. 2000-2002 Customer Service Associate II
Bank One Indianapolis, IN
Establish and maintain relationships with individual and business customers, and provide assistance with problems these customers may encounter Handle customer transactions
Oversee the flow of currency and financial instruments Michelle R. Atwood
2606 E 700 S
Waldron, IN 46182
Cell 317-***-****, ****************@*****.***
References
Sara Campbell
District Team Leader
Kristy Pence
Contractor
Matthew Carlisle
Owner Lanier Collection Agency
Contact this candidate