** ******** ******, *********, ** ***** 484-***-**** adso2p@r.postjobfree.com

Patricia Dabruzzo

Objective

To utilize my experience and knowledge to help the company grow within the next three year.

Professional Accomplishments

Front End Supervisor

First point of contact when customers enter the store as well as last point of contact upon end of shopping experience.

Responsible for managing up to 12 cashiers as well as self-checkout, baggers and service associates.

Assure positive shopping experience for customer, including but not limited to, assisting in finding all items required, price accuracy, providing store rewards programs, positive solutions to all problems customer may have. This applies to not only front end operations, but to all departments.

Service Center Operations- All aspects of service center operations including Lottery sales and cashing protocol, Western Union, Tobacco sales regulations and storewide petty cash payments and documentation of such.

Children’s and Maternity Consignment Shop Owner Operator

All aspects of customer service for high end consignment shop.

Greet new consignors; explain goal and function of store.

Enter all accepted merchandise into computerized inventory program.

Maintain optimum display of all merchandise and rotation of such.

Provide positive shopping experience for customers and assist in locating items when they have special requests.

Prompt payouts to consignors upon sale of their items.

Manage staff of 3-4 associates.

Customer Service Representative

Incoming Health Insurance Call Center

Handle Incoming calls from members and providers.

Resolve caller’s problems or escalate calls when necessary.

Consistently in top 5 percent for speed and volume of calls taken and handled

Employment History

6/09 thru 6/17

Front End Supervisor

Giant, Pottstown, PA

9/04 thru 10/08

CSR

Aetna, Blue Bell, Pa

09\93 thru 08/04

Owner Operator

Crayons Consignment Shop, Collegeville, PA

05/74 thru 08/93

Nursing Assistant

Bryn Mawr Hospital, Bryn Mawr, PA

Education

5/74

High School

Perkiomen, Collegeville, PA

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