Customer Service Sales Consultant
Resume:
Katia Deshommes
North Miami, Florida 33181
***********@*****.***
PROFESSIONAL SUMMARY
A high energy and results-driven professional with over 20 years of experience in serving the public. Motivated to leverage skills gained during a decorated career as a Service and sales consultant exceptional communication Skills, with an emphasis on listening to correctly understanding a problem, identify the appropriate resolution quickly and clearly explaining next steps to all parties.
WORK HISTORY
Customer Service and Sales Advocate Florida Blue Center - North Miami Beach, FL.
05/2013 – 04/2022
Creates and manages timely, clear, and accurate documentation and workflow throughout the life of claim in accordance with the Standard Operating Procedures
Complies with agency management system data integrity (enters and maintains complete and accurate information)
Proficient in navigating multiple systems and daily processes.
Identifies exposures and establishes reserves on assigned claim files
And maintain professional and technical knowledge through continuing company provided industry best education
Built long-term, loyal customer relations by providing top-notch service
detailed order, account, and service information
Use estimating software to establish indemnity values of claimed damages
Manage Aged SR inventory report weekly for the team to ensure team and a
the Center stay above target goal.
Report out to the team and provide coaching to individuals that are behind
SKILLS
Creative Problem-Solving Critical Thinking
Strong Work Ethic Adaptability
Time Management Building Rapport
CERTIFICATES: EBERL
State Farm Certification – Property
State Farm Certification - Auto
Adjuster Safety Guidelines
California Fair Claims Settlement Practices & SIU Regulations – 2022
ECS - Auto Catastrophe
ECS Acknowledgement - Auto Catastrophe
State Farm Auto Live Broadcast Training
State Farm Certification - Estimatics Exam
State Farm Certification - Policy Exam
Languages
Creole
Multilingual in English, Haitian Creole, French, and Basic Spanish
Best Customer service award
Proficient at Microsoft Office Suite, Word Excel, Outlook, and Power Point
EDUCATION & LICENSING
We Train Adjusters 01/2022
0620- Adjuster- all Lines
Techni-Pro Institute- Boca Raton, FL 11/2018
Associates of Science: Nursing RN
Gold Coast- North Miami, FL 10/2016
Life, Health & Variable Annuities License Type: 2-15-Federal Facilitated Marketplace Agent
References
Available upon request.
Contact this candidate