Process Assistant Support Specialist

Kelli Millner

**** **** ******

*******@*****.*** Lubbock, TX 7p403 806-***-****

Executive Summary

Energetic and results-driven professional with more than a decade of experience in communication in diverse atmosphere. A dependable, reliable professional with ability to deep dive issues and use problem solving skills to come with plausible resolution. Work very well in fast pace environment that is forever changing.

Experience

Vendor Flex Process Assistant VUGU – Kraft November 2020 – Current

Adhere to strict safety and quality standards while demonstrating integrity and confidentiality

Regular attendance and punctuality

Strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment

Train in using web interface tools

Receive product using web interface

Process outbound shipments (pick product, print packing slip and shipping labels, load outbound product to carrier) using web interface in a limited area

Analyze and determine root cause of issues

Provide daily feedback to process owners with root cause analysis

Perform needed cycle counts and / or relocate product virtually and physically

Demonstrate leadership while working independently and with many teams within building

Manage a team of 5- 10 in order to maintain TPH and cost to ensure standards are met

Ship Clerk Amazon Air-KAFW April 2020 – Nov 2020

Manage outbound flow from scheduling appointments to time of departures

Regular communication with carriers, the corporate transportation group, management and dock personnel

Responsible for planning inbound arrivals

Ensuring carrier compliance

Managing buffers and leading dock personnel

Process Assistant Amazon Air-KAFW Dec 2019 – April 2020

Staffed and maintained all associates assigned to sort to guarantee labor was appropriate based on volume

Identified gaps in Small induct training material and revised processing training which lead to a decrease of No Read events and increased overall Crossbelt capacity from 8500 UPH to 10800 UPH

SOS headcount to flow room, conveyed any barriers with belts to ensure continued work flow

Communicated updates with dock to guarantee no package left behind.

Worked with RME to ensure any mechanical barriers were resolved in a timely manner.

Communicated to AA’s expectations to prevent communication barrier

Color Staffing

Away team Amazon Air – KAFW Oct 2019 – Nov 2019

Trained Outbound Problem Solve to new hire associates at KAFW

Created training material to streamline the PRISM outbound problem solve process

Assisted in variety of areas as need

Helped in training AA’s in duties such as open/close ULD’s and sorting manual smalls

Introduced the Load feature for delivery of product to the ULD’s

ICQA Process Assistant Amazon Fufillment-FTW6 Jun 2018 – Dec 2019

Trained, maintained, and staffed all indirect functions ( IOL, Problem Solve, Tote Auditor, Sled/amnesty auditor) daily

Ensured counts were staffed accordingly and monitored all numbers to confirm compliance

Identified barriers and set in place resolutions

Generated and distributed SOS, EOS, and hourly reports to leadership

Reported staffing variances to leadership and made adjustments to labor to stay within expected TPH

Inventory Support Specialist (ISS) Amazon Fufillment-FTW6 Jun 2018 – Dec 2019

Help to maintain inventory Trouble Tickets for FC

Worked with CISS to keep SLA at zero

Trained / developed AA’s in ISS role to control hazmat request and related issues with product in FC

Associate Amazon Fufillment-FTW6 May 2016- May 2018

Trained /certified in Kiva floor access procedures

Fluent in Amazon Robotics Maintenance Manager & Microsoft Office

trained in clear jams KSAW ( Kiva Semi-Automatic Workstation) / authorized to perform light repairs to Amazon Robotic Drive Unit.

Exceeded standards in Quality, Productivity and Safety .

Amnesty Tech

Stow

Problem Solver

Pick

ICQA

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