Dana Jordan
Atlanta, GA *****
*************@*****.***
Professional Summary
Strong communicator with exceptional interpersonal skills and High School Diploma. Interested in a Call Center position where exceptional listening skills and solid product knowledge in providing customer support will be applied.
Skills
Customer and Personal Service
Coordination
Critical Thinking
Time Management
Telecommunications
Data Entry
Call Volume and Quality Metrics
Efficient and Detail Oriented
Work History
August 2018 - October 2019
Ranstad - Atlanta, GA
Call Center Agent
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
November 2019 - November 2020
PruittHealth - Atlanta, GA
Receptionist
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Answering calls, providing information, taking messages, or scheduling appointments.
April 2022 - Current
Jeannette Cathy Children's Center - Atlanta, GA
Teacher
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Assess students' abilities, strengths, and weaknesses.
Adapt lessons to changes in class size.
Communicate with parents about students' progress.
Education
August 2013 - May 2017
Mays High School Atlanta, GA
GPA [3.0]
Graduated with honors
Student Scholar Athlete