Desktop Support Customer Service
Resume:
Mohammed Ahmed
*.*******@*****.***
PROFESSIONAL EXPERIENCE
My focus as a Helpdesk; highly skilled in installing, maintaining, testing & upgrading hardware and software to bolster overall performance. Assisting users in person and remotely with hardware-related concerns, utilizing technical training to resolve concerns related to software functionality, and providing phone and online support to users. Working in a team-oriented environment. Great communicator with a highly professional attitude and excellent time management skills Providing strong customer service; communication, negotiation, conflict management, and patience, and working closely with customers to ensure a great customer experience and resolved any issues and problems
SPECIALITIES
Computer: System support, troubleshoot Win 7&10 hardware and software, and peripherals.
Networking Protocols: RIP v1 & v2, OSPF, EIGRP, BGP.
Windows: Microsoft Win 7 & 10, Office 365, Microsoft team, Active directory, and VPN.
CERTIFICATIONS AND TRAINING
Cisco Certified Network Associate (CCNA) – Routing and Switching
Security+– Pursuing.
CCNP – Pursuing.
PROFESSIONAL EXPERIENCE
Al-buraq, RAK, UAE 2005-2014
IT Services and Network Administrator
Provide desktop computer and system support; troubleshoot computer system hardware and software problems; perform computers and peripherals repair; assist computer users in setting up new applications, installations, and configuration; and supervise computer technicians.
UNISYS & Providence Health Jan 2021- Continuing
Win 10 & Helpdesk
For the last 2 years; imaging Windows 10, deploying PCs, Asset tracking, Service Now, and providing IT Desktop Support for employees of CHI Franciscan, and for Providence Health; Building Dell PCs from scratch for Swedish hospitals; including installing software, Service Now, creating tickets, Active Directory, VPN, and troubleshooting Hardware & Software.
EDUCATION
School, Degree Date
Green River College, Auburn, WA. B.S. IT Network Administration and Security 6/2018
University of Baghdad, IRAQ B.A. Arabic Language Sciences 7/2003
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