Ramp Agent

ABRAHAM THOMAS

Voice: 469-***-****

Email: ************@*****.***

Over 20+ years of experience in operations and client – handling in Hotel/Service industry with extensive experience in Training, Quality Audits for suppliers & vendors.

Work experience:

Southwest Ramp Agent (March 2016 to December 2021)

Load and unload customer bags as per the guidelines provided by the company.

Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction. Receives and records Customer baggage, air freight, mail and company materials as required. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent.

Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. Reviews cargo forms for accuracy and corrects forms as necessary.

Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors.

Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork. Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures.

Performs duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies.

Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers. Manually pushes and pulls push carts and containers.

Reservation Associate- Tel vista (Virgin America) (November 2015 to December 2015)

Interaction with guest for reservation/ticketing on telephone. Adept in Sabre reservations

Identifying guest problems and providing solutions to their ticketing/reservations. E.g. changes, rebooking, pre and post flight complaints.

Assistant Manager – Jet Airways Operations (April 2008 to August 2015)

Ensure Service providers adhere to principles of contract signed with Jet Airways. Also ensure they maintain effective control and proper use of all Jet Airways equipment. Monitoring of transport schedules and maintenance provided by the vendors for servicing the aircrafts. Training of staff in HACCP procedures, aircraft galley handling and ramp safety.

Check and certify billings and invoices generated by service providers as correct for payment and as per contract. To do a monthly review of the stations cost and budget spend on rotables, consumables and liquor. Vendor audits as per the quality standards. Ensure that all reports are documented and forwarded to headquarters on time.

Monitoring of standards and par stocks levels and review and manage to ensure optimum efficiency and productivity of operations. To ensure correct uplift of meals including special meals and proper loading of the aircraft and proper input of data (SAP software), to be responsible for loss/broken/discard/expired write off items discovered in the inventory.

To work closely with all other departments in the station, including the operating crew on board the flights, airport services and Sales and Marketing. To investigate customer complaints, initiate follow up and preventive action so as to ensure no repeat of errors.

Café Coffee Day (Amalgamated Bean coffee Limited)

Sales Manager-Aviation Catering (From July 2006 to March 2008)

In-charge of setting up the Aviation Catering department for Café Coffee Day.

Instrumental in working out the business model, viabilities and modalities for the new business segment of Budget Airlines in India.

Monitor the daily operations, Stores, Indents, Receivables and Logistic Support for all the stations in India. In- charge for handling eight cafe coffee day stations.

Responsible for compilation of monthly reports, meal wastages, in-flight promotions, cross-selling, consolidated consumption figures and examining customer feedback.

Liaison with F&B department with the in-flight services department. Airline F&B & stores audit at all stations. Responsible for the menu development/product development/ product mix as per client feedback

Paramount Airways

Assistant Manager -Catering (from June 2005 to June 2006)

In-charge of setting up the Catering department for Paramount Airways and ordering equipment and ancillaries for the operation of catering department.

Monitor the daily operations of the catering department and handling of various catering stations across India. In-charge for the compilation of the galley loading plan for the airline, which operates Embraer – 170/ 175.

Responsible for Quality inspections on Inflight services and for compilation of Customer complaints & feedback and compiling monthly reports, annual meal wastages, consolidated consumption figures and examining customer feedback.

Liaison with catering department and in-flight services department. Comprehensive menu planning, inventory control, cost control with special emphasis on regional cuisines and special meals.

Emirates Catering, Dubai International Airport, Dubai, U.A.E

Officer - Quality & Customer Relations (May 2003 to August 2004)

Monitor on daily basis the implementation of the Quality system in all departments.

Apply the quality policy and quality systems established in accordance with the ISO 9001:2000.

Inspect flights, bonded stores, main stores, equipment stores and transportation as and when directed by the Senior Quality Officers. Request immediate correction on non-conformances from department in charge according to ISO standards.

Conducting airline customer satisfaction surveys on the basis of service rendered

Conducting Internal as well as External supplier Audits for suppliers and food vendors

Comprehensive Menu planning & Presentation, with great emphasis on special meals for Emirates Destinations as well as other Airlines. Assuring the HACCP and Hygiene rules are followed at every stage of flight preparation.

Flight Handling Checks with regard to Ramp safety, Security & Hand over.

Ensure correct presentation, quality, specification of meals prepared in accordance with the airline requirements.

Jet Airways (India) Ltd

Senior Catering Assistant (In-flight Catering) April 2000 till April 2003.

Catering Assistant (In-flight Catering) from November 1997 to March, 2000

Continuous Customer Interaction ensuring regular feedback helping in better service. Compilation of Post Flight Reports & Flight related procedures on a daily basis. Receiving cases, deficiency in services rendered and initiating, positive and constructive measures.

Conduct Pre-Flight briefing to all staff and allocate staff duties, ensure allocated sites have adequately trained and competent manpower. Check on pre-flight preparations, special handling, messages needing action.

Liaise with flight operations on anticipated disruption on schedules. Check on ground equipment. Relevant procedures are followed during disruption of service. Liaison with ground and in-flight crew for special in-flight promotions with the concerned corporate sales teams and monitoring feedback.

In charge of compilation of monthly reports, annual meal wastages, consolidated consumption figures and examining customer feedback. Comprehensive menu planning, inventory control, cost control with special emphasis on regional cuisines of India and special meals from production to dispatching.

Achievements

Ramp Safety Training, Dubai Civil aviation, Dubai, U.A.E

Hygiene Certificate for Food Safety, R.E.H.I.S, Scotland.

ISO 9001 – 2000 Internal auditor certified by SGS Gulf Ltd.

Fire fighting course, Dubai civil aviation, Dubai

“Life savers first Aid course”, St. Johns ambulance, London

Customer Service/Telephone Etiquette Training, Jet Airways (I) Ltd, India

Held the position of the official Catering Representative for the Dubai Air show/aerospace exhibition in 2004.

Education:

Graduation in Hospitality & Catering Management from MS RAMAIAH INSTITUTE OF HOTEL MANAGEMENT (Bangalore University, India) April 1997.

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