Center Representative Call
Resume:
Tamara Lanza
Saint Pete Beach FL. 33706
Phone: 813-***-****
Email: ******.*.*****@*****.***
Market Manager/Call Center Representative who displays a competent and self-motivated work ethic. An exceptional communicator and goal orientated individual in all areas of sales, marketing and product promotion.
WORK HISTORY:
Jan 2013- Market Manager/Biometric Wellness Coordinator EHMS Throughout FL Present
● Responsible for coordinating biometric health and wellness screenings annually.
● Coordinates and oversees 10-15 events per year that span 3-5 day periods during the week or weekends.
● Interface with event sponsors to select setup location, scheduling and workflow.
● Schedule and prepare primary and backup staffing to ensure flawless execution.
● Train new employees how to use the Cholestech machine, collect, process and document samples.
● Responsible for all supplies as well as set up and tare down of stations. Jan 2018- Market Manager Fusion Marketing State of F Present
● Scheduling and maintain programs, events and staff.
● Enforcing uniforms/dress code policies for all team members.
● Responsible for maintaining event footprints.
● Responsible for transport of product and sampling materials to and from events.
● Maintains predetermined inventory of products and premiums both for events and warehouse.
● Responsible for event vehicles and filling out daily recaps for client review. Aug 2020- Phlebotomy Manager/Call Center Representative Getlabs Tampa, FL. July 2022
● Managed a team of mobile phlebotomists, routing and assigning patient appointments daily.
● Reviewed all Dr. orders and created lab orders within our Labcorp system.
● Interviewed, hired and trained team members, approved expenses and payroll.
● Conducted monthly ride alongs and infield training.
● Traveled to various US markets to help cover and train other Phlebotomy Managers.
● Call Center Representative with Labcorp and Quest, speaking to clients, investigating reports and result findings.
● Responsible for maintaining the storage unit, ordered weekly supplies and distributed materials to all team members.
Aug 2015- Market Manager Brooklyn Brewery State of FL. March 2020
● Responsible for sales and marketing of Brooklyn Brewery’s full line of products.
● Merchandise and set planograms within private and national retail chains.
● Hired and trained all staff for various activations and promotional events.
● In charge of brand ambassador teams to execute tastings and demos at various events and tastings.
April 2012- Market Manager New Belgium Brewery State of FL. June 2015
● Responsible for maintaining existing products as well as rollout of all new items for retail and on premise locations.
● Merchandised and set New Belgium Brewery planograms within private and national retail chains.
● Coordinated and scheduled product demonstrations at festivals, retail stores and food and wine tastings.
Jan 2008- Engagement Manager/Call Center Representative Verizon Sarasota FL. March 2012
● Built rapport with builders, homeowner association managers and realtors to facilitate new business development with larger associational contracts.
● Responsible for coordinating local events, selling and signing up new customers for the various phone, internet and television packages Verizon offered.
● Handled 20-40 outbound calls daily offering potential customers detailed information on Verizon’s products, technology devices and price plans.
● Promoted the mission and brand of Verizon by providing excellent customer service in a timely, friendly and courteous manner.
EDUCATION:
Certified Intravenous Technician, HCC. Tampa Florida 2010 Certified Phlebotomy Technician, Raritan Valley College Branchburg New Jersey 2005
(Nationally Certified through the American Society of Phlebotomy Technicians) High School Diploma, Plainfield New Jersey 2004
CERTIFICATIONS:
* Certified Phlebotomy Technician * Certified Intravenous Technician
* Substance Abuse Collector * CPR/First Aid
* Home Health Aid * Paternity/DNA Testing
* Certified DOT Collector * Certified BAT Technician
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