Service Representative Center
Resume:
EXPERIENCE
Idexx laboratories
NOVEMBER **** - AUGUST 2022
Shipping and Packing orders to send to consumers and vet hospitals.
SEDGWICK CMS, SERVICE CENTER REPRESENTATIVE
OCTOBER 2017 – SEPTEMBER 2018
Helping clients calling to report disability, FMLA, & worker’s compensation claims. Once inputting the new claims into the system, the service center representatives sends the claims over to an examiner to overlook for benefit approval or denial based on the longevity the client has worked.
CONDUENT – TIER I CUSTOMER SERVICE TECH SUPPORT – WORK FROM HOME
OCTOBER 2017 – MARCH 2018
Assisting customers with billing inquiries regarding their Apple ID accounts. Issuing refunds for unauthorized purchases within the app store for unwanted apps. Also unlocking disabled Apple ID accounts for customers to gain access to their Apple ID accounts. Troubleshooting apple devices such as software updates, assisting in downloading files from previous devices, helping a customer navigate & locate certain applications within the device.
SITEL, CUSTOMER SERVICE REPRESENTATIVE – WORK FROM HOME
NOVEMBER 2016 – FEBRUARY 2017
Assisting customers with open enrollment of healthcare for the year. Providing different plans the customers could select depending on their finances. Also changing a customers healthcare plan due to an qualifying life event.
EXPRESS-SCRIPTS, WAREHOUSE ASSISTANT
FEBRUARY 2015 – SEPTEMBER 2016
Responsible for performing receiving medications and supplies, also stocking and replenishing inventory. Reviewing orders for review and accuracy of shipments at an acceptable level and contacting vendors for damaged goods. Using AS400 and turning point learning system for dispensing products for shipments and delivery. Operating material handling equipment in a safe manner such as forklifts, pallet jacks, carts, dollies, wire cutters, etc. to load/unload truck shipments for pharmacy distribution.
GRACE HEALTHCARE OF GERMANTOWN, CERTIFIED NURSE AIDE
JUNE 2014 – JANUARY 2015
Provide personal care for residents daily as needed such as grooming, bathing, eating, oral hygiene. Tidy residents sleeping areas to satisfaction also changing bed linens. Assuring vitals are at appropriate rates and temperatures such as taking Blood pressure, insulin levels and notifying charge nurse in case of an emergencies
AEROTEK, ASSEMBLER/TONER OPERATOR
AUGUST 2010 – MAY 2011
Testing and assembling On-Star GPS systems and making certain there aren’t any defects within the device. Also applying serial numbers onto computer monitors and laptops for army association. Picking orders and staging them for shipments with FedEx and UPS services.
VITAL RECORDS CONTROL, RECORDS COORDINATOR
AUGUST 2009 – AUGUST 2010
Keeping record of patient and customer files in company data base. Scanning documents for future inquiries from outside customers inquiring about their company personal files.
RANDSTAD - CUSTOMER SERVICE REPRESENTATIVE
NOVEMBER 2007 – FEBRUARY 2009
Answering inbound call for potential customers inquiring about services with the company. Making outbound calls to past due customers with delinquent bills in collections. Offering negotiations and settlements to customers to regain their business.
REGIONS BANK -, PROOF MACHINE OPERATOR/CALL CENTER
APRIL 2007 – JULY 2008
Balancing bank accounts by debiting and crediting company and personal accounts that has been withdrawn but customers and companies. Handling customer calls about inquiries and upgrading accounts from delinquency
WALMART – CASHIER/SALES ASSOCIATE
NOVEMBER 2005 – JULY 2007
Using cash handling skills to assist customers in purchasing items within the store. Assisting customers in seeking hard to items for purchase.
EDUCATION
GATEWAY CHRISTIAN SCHOOLS, MEMPHIS, TN
JUNE 2005 – MAY 2006
Maintained my High School Diploma with a home- schooled environment
CAREER ACADEMY, MEMPHIS, TN
MAY 2014 – JUNE 2014
Received certificate of Completion for Certified Nurse Aide
STRAYER UNIVERSITY, CORDOVA, TN
OCTOBER 2015 - CURRENT
Pursuing Bachelor’s degree in Business Administration in Human Resources Management. Anticipated graduation 2018
REFERENCES
TONY ROZIER, EXPRESS-SCRIPTS
Marie Clark
Angela Baird, Paramount Uniform
Laquia Eason, OHL
Valerie Burton, Aerotek
Taylor Hall, Strayer University
JESSICA CLARK
OBJECTIVE
Striving for excellence in career with a focused mind of professionalism and realistic achievements. I’ve been in the work industry for several years. I always remain emotionally intelligent in problematic situations while showing empathy to customers concerns. Quality work is what I strive for as an upcoming professional individual. Strategic and very futuristic with encouraging peers and customers. Takes my job and responsibility seriously with great intentions to be successful & expand my career opportunities.
SKILLS & ABILITIES
CNA certified, typing 30-40 wpm, knowledge of ICD-9, CPT manual, AS400, Turning point, Microsoft software, Email, Norton, Cash Handling, medical terminology, disability & FMLA claims
VITALS
5365 Bitter Creek Drive
Memphis, TN 38127
************.***@*******.***
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