Customer Service Support

Curriculum Vitae

ANCHAL MISHRA

Current Address: A-283, Street No.-28

New Ashok Nagar, Delhi - 110096

Contact No.: 742-***-****

With sincerity and loyalty in my hands, it becomes my ultimate aim to serve the company. I am associated with in a manner that suits the organization the best.

2 years experience with Aegis as a Customer Support Executive.

Managed helpdesk troubleshooting seller concerns.

Effectively managed large amount of outgoing calls for Flipkart.

Identified and assessed seller needs to achieve goals of the business .

Building sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Met personal/team targets and call handling quota.

Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Active support for B2B resolution.

Currently working with Airtel Premium- Postpaid as a Senior Customer Service Executive in I-energizer from 5th Oct-2020.

Escalation Management, Fraudulent transaction, Account Termination, Dive & Save, Defect Analysis.

Managing the escalated cases of International roaming customers and providing support accordingly. Coordinates with departments like IR Team, Billing Team, MS Team.

Return desk for timely resolution.

Following hierarchical escalation process.

Maintaining records at each stage of escalation.

Gather evidence, analyze and resolve claims of the customer.

Keeping checks of customer service history and a proper view of an account.

Approval of genuine claims and informing the customer about declined.

Ensuring customer satisfaction before closing the escalation.

Chain of communication through email and telephonic conversation.

Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business.

Handling fraudulent transaction claims, SRD level Escalation made in an account.

Re-escalating cases which come as a general query.

Helping business to streamline the escalation customer.

MA completed from Bundelkhand University.

B.A. completed from CSJM University.

Intermediate from UP Board. High School from UP Board.

Computer Skills: MS-Powerpoint, MS-Excel, Outlook

Presentation Skills, Soft Skills Trainer

Language Skills: Hindi, English

PERSONAL SKILLS

•Quick Learner

•Hardworking

•Honest & Punctual

•People Management skills

•Demonstrate success in running training sessions.

•Able to present information for all learning styles.

•Strong history of exceeding expectation.

•Commitment to details and accountability.

•Friendly and easygoing.

•Communication skills.

•High performer and highly motivated.

•Dedicated, committed and hard working

•Flexible and open for challenges

Father’sName : - Mr. Ashok Mishra

Gender : - Female

Marital Status : - Unmarried

Nationality : - Indian

I hereby declare that all the above information giving true to the best of my knowledge and belief.

Date: -

Place: - (Anchal Mishra)

Contact this candidate