Nikka Webber

Abilene, TX *****

469-***-****

adsntv@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Creative Problem Solving

Responding to Difficult Customers

Customer Data Confidentiality

Efficient and Detail-Oriented

Work History

February 2022 - Current

5 Below Abilene, Texas

Cashier Team Lead/ Customer Service

Greet customers, assist with checking out customers, answer calls on any customer service needs. Documentation on daily sales and customers concerns.

July 2019 - December 2020

Walmart San Angelo, Texas

Customer Service Associate

Assisted with all phone calls and returns on merchandis, recorded all reports on computer and assisted all cashiers with help assisting the customers. Trained monthly on all customer service skills and computer skills on Walmart One programs Per store supervisor

October 2016 - February 2019

Hilton Garden Inn Hotel Arlington, Texas

Executive Housekeeper

Cleaned all rooms daily assigned to the floor I was in charge of. Documented housekeeping inventory and counted daily per supervisor. Documented and checked all rooms after cleaning for vacant ready. Assisted with all housekeeping and laundry duties.

January 2008 - November 2015

Valley View Baptist Church Abilene, Texas

Greeter/ Secretary

Greeted all members coming into the sanctuary. Attended to the church books, church announcements and all church business. Answer phone calls. assisted pastor with any business needs as well.

March 2000 - October 2007

TDCJ-Parole Division Dallas, TX

Clerk III

Answered 10 line plus switchboard phone calls daily. Typed all affidavits For parole work. Assisted parole supervisor with assignments and assigned all parole plans for field assignments. compu literate. Worked in Excel, Microsoft and all TDC programs

Education

May 1992

Abilene High School Abilene

High School Diploma

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