Customer Service Research Assistant
Resume:
Arwa Zourob M.Sc. North York, Toronto, ON • 647-***-****
A highly analytical and solutions-oriented individual seeking a GIS entry-level position, pursuing Applied Digital Geography and GIS Certificate from Ryerson University, possessing hands-on experience in utilizing scientific and Geoscience principles, formulating hypotheses, co-ordinating various projects, and managing diverse data.
Qualifications Summary
●Applied Digital Geography and GIS certificate from Ryerson University.
●Masters in Geological Sciences – University of Western Ontario (UWO).
●G.I.T Eligible for professional registration.
●Two years of experience as a teaching assistant (UWO).
●Well-versed in ArcMap, ArcGIS Pro, ArcInfo Pro, Geoscout, and MS office.
●Fluent in English, Arabic
●Well confident in delivering presentations to peers and colleges, exchanging information, and providing advice to government staff and industry clients.
●Very productive, work well under pressure, and deliver on deadlines with great attention to detail.
Professional Experience
Teaching Assistant, Department of Earth Sciences, UWO Jan2018- Dec 2019
Dr. Sean Shieh and Dr. Elizbeth Webb, Dr. Guy Plint, Dr. Meagan Gilbert,
●Facilitate course syllabus and assist the professor in evaluating and marking assignments, proctoring exams, holding office hours, and responding to students’ inquiries for course ES 2240: Catastrophic Events in Earth History.
●Collaborate with seven other Teaching Assistants in supervising more than 200 students.
●Assist professor in running the sedimentology and stratigraphy lab, evaluating and marking exams Responding to students’ inquiries during the lab, and explaining geological concepts directly to students in a logical manner by using examples and analogies for the course: ES2260: Stratigraphy and Sedimentology.
●Assist professor in running the paleontology lab, proctoring exams, and marking assignments for the course: ES2265: Paleontology and Paleoecology.
Research Assistant, UWO May 2017 – Sept 2017
Dr. Guy Plint, Project/lab title: Stratigraphy, Sedimentology, and Basin Analysis.
●Aide Dr. Plint and a team of graduate research in the analysis of Cretaceous Rocks of Western Canada’s Foreland Basin.
Senior Pharmacy Assistant 2013 – 2022
1091 Loblaw Pharmacy, Masonville Pharmacy, and Medicine Shoppe Pharmacy – London, London, and Winnipeg
●Showcased exceptional performance and time management capabilities across highly fast-paced and highly regulating environments.
●Provided exceptional oversight and training to all new hires, while managing sensitive data and drugs.
●Steered management of pharmacy activities and ensure delivery of best-in-class customer service.
Education
Applied Digital Geography and GIS (Ongoing)
Chang School, Toronto Metropolitan University – Toronto
M.Sc. in Sedimentary and Basin Analysis (2020)
University of Western Ontario – London
B.Sc. – Specialization in Geology
University of Western Ontario – London
Professional Associations & Certifications
Geologist in training eligible for professional registration ArcGIS Online Basics Getting Started with Spatial Analysis ArcGIS Pro Basics Pharmacy Assistant License.
Skills
●Adept at utilizing various applications such as Esri’s ArcGIS and tools to present and influence geospatial data for effective decision-making processes.
●Ability to construct accurate topographic maps and customize workflows as well as apply online resources to merge online and local layers to create web maps.
●Skilled in mapping quantitative data by creating density maps as well as leveraging graduated and chart symbols to present maps.
●Competent at creating geodatabase and importing shapefile data along with text files to contain, coordinate points as well as formulate classes for the definition of spatial reference and class geometry.
●Experienced with digitizing, editing, and performing queries in ArcGIS.
●Trained in applying scientific principles, formulating hypotheses, and implementing geoscience and petroleum resource projects.
●Able to produce, concise and organized reports, memos, and reviews with great attention to detail.
●Excellent communication and interpersonal skills including written and verbal.
●Work independently with minimum supervision while meeting deliverables.
●Work accurately in a fast-paced environment with great attention to detail.
●Excellent problem-solving skills and a very strong work ethic.
Publication
Zourob, A., Plint, A.G. (2019). “Evidence for rapid lateral and vertical movement of the Cretaceous Forebulge: Late Albian Westgate alloformation, NE Alberta” GeoConvention. Calgary. Canada.
Awards
An employee of the Month, 1091 Loblaw Pharmacy Dec 2015
Educational Muslim Achievement Awards Night Scientific Research Award May 2014
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