Personal Assistant Service Representative and quality control

* Bonnies Cookies :****-**** Granada Hills, CA

Customer service, promoted to shift leader,in charge or counting drawer as well as leading two employees and cleaning the store as well as taking orders over the phone.

*Washington Mutual: 2000-2006ish Northridge, CA

Began as a telephone banker.

Assisting banking customers with their checking and savings accounts. Promoted to supervisor position which entailed taking calls when customers requested a manager to talk. That consisted of anything from helping with difficult problems and reviewing accounts to see if they were able to get a fee waived. Taking an escalated typical upset customer and listening and helping find a solution. Also taking calls from customer service representative to answer questions they had for a call.

*AIG Sun America: 2007-2009 Woodland Hills, CA

Took phone calls from agents or customers on their variable annuities. Would place trades for their different investments. Always as with any job be very precise.

*Bank of America: 2008-2013 Simi Valley, CA

Took phone calls for the Mortgage department to resolve issues or take payments or when customers had inquired on their escrow account to inquires on why their payments increased and so much more. Was promoted to a department called payment research. No longer was taking incoming calls. Would research all the aged and complicated issues as well as receive subpoena request that would go to the legal team which wojkd than post for my department to locate details on each payment and send back to legal.

*Z produx 2015-2016

Van Nuys, CA

Worked on quality control of products. Promoted to personal assistant which gave me the duties to go to the stores and shop for the employees as well as being resourceful in various and random needs for the company and or it’s owners. I would clean the 2 story office. Vacuum and shampoo carpets as well as find anything they needed help with from needs for the business as well as the owner and their spouse.

*Personal assistant 2017-2018

North Hollywood, CA

I located the job on Craig’s list. My duties where to clean the home. The owner had several cats as well as 2 large dogs. I would clean up everyday, 7 days a week the home which would consist of laundry, mopping, vacuuming, cleaning up for all animals as well as random request to do whatever the owner of the home needed me to do from shopping to walking her dogs to cleaning anything in and outside of them home.

*Security unlimited 2020-July 2022

North Hills, CA

Personal assistant for owner

My job entailed driving to make delivers for locksmith. Cleaning the shop and run errands for owner. Have his car cleaned to bringing him lunch. Flexible on whatever needed to be done.