Customer Service Care

Yasnay Cuan

*** ************ ***, ************ ** 43147

(614) 935 – 7126 ************@*******.***

Experience

Bilingual Staffing Specialist – Surge Staffing – Reynoldsburg, OH Nov 2021 – Present

Responsibilities and Tasks

• Conduct service calls to ensure quality customer service

• Deliver customer service to clients and temporary associates.

• Fulfill client orders in a timely manner recruit, conduct interviews and follow-up with candidates and temporary associates.

• Successfully and strategically match employee skill sets to customers' hiring needs.

• Assist in the development of business leads & retention of current clients. Account Analyst – JPM Chase – Westerville, OH

Dec 2019 – Oct 2021

Responsibilities and Tasks

• Standard Class Mail presentment

• E-certified Mail presentment

• USPS Express and USPS International Express Mail presentment

• Fed Ex Letter/Packages/Freight presentment

• UPS Letter/Packages/Freight presentment

• Track One and Inner Office mail presentment

• Providing and validating reconciliation of all files received daily and meeting client service level agreements

• New business management to onboard new products

• Change management to support technology and process improvements and document changes Store Manager – Discount Fashion Warehouse – Retail – Columbus, OH July 2015 to Dec 2019

Responsibilities and Tasks

• Staff management, couching, training, store operations.

• Inventory control, floor allocation and displays.

• Daily management tasks with multiple softwares such as Microsoft Suite and Company’s web application

• Hiring, interviewing and new staff training.

• Inventory control and Floor arrangement

• Customer care and Sales

Yasnay Cuan

226 Heatherbrook Cir, Pickerington OH 43147

(614) 935 – 7126 ************@*******.***

• Daily reconciliation, payroll review and staff schedules with Microsoft Excel and Company’s software

• Budget management and maintaining statistic and financial records.

• Management meetings, sales and staff related.

Hotspot Manager – Lyca Mobile – Phone services – Miami, FL August 2013 – June 2014

Responsibilities and Tasks

• Sales and customer care.

• Customers visits and promotions

Sales Manager – Rent-A-Center – Retail – Miami, FL February 2008 – July 2009

Responsibilities and Tasks

• Sales and floor allocation.

• Inventory, transfers and merchandise movements related tasks

• Manage customers accounts on company’s software

Qualifications

Proactive and self driven

Ability to prioritize and remained focused on the sense of an issue

Excellent customer support services

Skilled at quickly learning new concepts while working under pressure.

Responsible for handling large amounts of cash, registers and deposits

Computer skills. Microsoft suite and custom software. Yasnay Cuan

226 Heatherbrook Cir, Pickerington OH 43147

(614) 935 – 7126 ************@*******.***

Training

Recruiting, supervising and appraising staff

Budget management

Education

Bachelor - Braulio Coroneaux - 1998

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