Customer Service Representative
Resume:
Felica Alexander
Columbus, GA *****
******************@*****.***
My skills in empathy and customer service is very helpful for me and my Career choice, I want to be not just a better candidate but a better person.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Intuit TurboTax Agent
Sykes Enterprises, Incorporated - Columbus, GA
January 2022 to Present
• Check accounts
• See if there are orders on the account
• Issued refunds
• Issued payment cards
• Checks accounts for issued tax payments
• Was in charge of receiving, transferring, and dispensing payments
• Kept track of customers information
•
Customer Service Representative
Tsys - Columbus, GA
September 2019 to January 2022
Checked and corrected credit card accounts for clients Unlocked online accounts
Made payments on accounts
Credited accounts
Issued statements
Issued cards
Issued credit balance refunds
Education
High school diploma
George Washington Carver High School - Columbus, GA August 2015 to May 2019
Skills
• Customer Service
• Computer Operation
• Account Management
• Cold Calling
• Negotiation
• Sales Management
• Communication skills (3 years)
• Management
• CRM software
• Windows (5 years)
• Typing (5 years)
• Sales
• Business Development (1 year)
• Help Desk
• B2B Sales (1 year)
• Salesforce
• Leadership
• Customer support (3 years)
• LAN
• Telecommunication (1 year)
• VPN (5 years)
• Remote Access Software
• Operating Systems
• Fraud (1 year)
• Computer Networking
• Technical Support
• Microsoft Windows Server
• WAN
• Property management
• Network Support
• Ethernet
Assessments
Customer focus & orientation — Completed
April 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Completed
April 2021
Identifying and resolving common customer issues
Full results: Completed
Verbal communication — Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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