Service Representative Data Entry

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral

and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS

Customer Service

Customer relations

Issue resolution

Confidentiality and Data

Protection

Multitasking and Time

Management

Multi-Line Telephone Systems

Microsoft Office

Strong Organizational Skills

Document and File

Management

Data Entry Documentation

WORK HISTORY

Customer Service Representative / IBEX Global - TX / 05.2022 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Managed over 60 customer calls per day.

Shift Manager / Rite Aid - Murrysville, PA / 12.2020 - 04.2022 Positioned skilled staff in key areas throughout shift to optimize department productivity.

Enhanced operations and boosted efficiency through DONNA COATES

******@*****.*** 412-***-**** Pittsburgh, PA 15235 employee training, coaching and creating work schedules and assignments.

Assistant Store Manager / Catherine's - Monroeville, PA / 03.2014 - 08.2020

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Recruited and hired individuals demonstrating passion, dedication and added value to team.

Quality Control Supervisor / SPAR Inc. - Monroeville, PA / 10.2001 - 12.2014

Supervised and guided inspectors, technicians and other staff.

Appraised customers' requirements and worked to maintain high satisfaction.

Fielded customer complaints and rectified service issues. Troubleshot product issues and fixed problems.

EDUCATION

Indiana University of Pennsylvania - Indiana, PA

Some College (No Degree): Elementary Education

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