Customer Service Program Technician

PATRICIASMITH

SACRAMENTO, CA 916-***-**** PATRICIASMITHX4@GMAILCOM

PROFILE

Tactful professional providing exceptional customer service and decision making skills. Strong work

ethic, professional demeanor and great initiative. Possesses interpersonal and communicative skills to interact and communicate with diverse groups of

individuals. Excels at prioritizing, completing

multiple tasks and following through to achieve

project goals. Proficient at quickly learning

procedures and taking ownership of projects.

CAREER HIGHLIGHTS

w Excellent oral and written communication skills

w Excellent time management skills and prioritizing work, using time efficiently

w Ability to work well under pressure & in fast-

paced environment

w Demonstrates accuracy & thoroughness of work

performed

w Flexible & hardworking with strong drive to

learn and succeed

PROFESSIONAL SKILLS

Knowledge of MS

Applications

Operate Office

Machines

Multi-line Phones

Detail Oriented

Fax/File/Copy

Highly Organized

Multi-tasking

Conflict Resolution

Email/Chat

Quick Learner

Date Entry

KEY STRENGTHS

Works well in a team environment

Solid work ethic and integrity

Ability to work well under pressure

Work well without supervision

Strong communication skills

Excellent customer service skills

PROFESSIONAL EXPERIENCE

Program Technician III State of California – Department of Real Estate, Sacramento 01//2001-11/2021

Qualifying Sales and Brokers Real Estate courses for the State examinations for issuance of State licenses

Reviewing Sales, Brokers, Corporations license applications, fingerprints. Permanent Identification, and Fictitious Business Names (Doing Business As) for issuance

Monitoring of electronic NMLS filings for corrections of filings and issuance per State /Federal Regulations

Inbound and outbound calls update comments per file. Informing callers of State's Regulations, policies in regards to license. Responding and navigational of DRE system per chat requests

Processing credit card payments over the phone

Resolving conflicting calls:Incomplete applications,time frame for issuance

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