Manager Project Customer Service
Resume:
DANIEL MILLIGAN
Deltona, FL *****
********@*****.***
PRODUCT MANAGER PROJECT MANAGER
A Product Manager with extensive experience in the Financial Services industry. Expertise in project management, technical support and business operations. An effective communicator who collaborates with others to achieve project and organizational goals.
Project Management Product Knowledge Operations
Analysis Client Service Reporting Technical Support
Fraud Mitigation Risk Management Process Improvement
CAREER EXPERIENCE
Fiserv - Card Services, Lake Mary, FL / Remote Mar 2011 - Present
STAR Fraud Product Manager Feb 2020 - Present
STAR Network is a domestic debit Network that processes debit card payments for 3000 financial institutions. Supported STAR Network’s fraud tools that help financial institutions reduce debit card fraud.
Liaised with technical teams to support fraud product development and implementation.
Responsible for product topology; helped design and support products from a technical perspective.
Collaborated with a new team dedicated to reducing fraud for the STAR Network and its members.
Impacted continuous product improvement and issues resolution.
Focused on constantly expanding fraud mitigation services to protect our members.
Oversaw product delivery including Manage Guardian (IBM Safer Payments) upgrades, and Feedzai Pulse Predictive Fraud Score model deployments.
Managed various new delivery items.
Implementations Project Manager Mar 2011 – Feb 2020
Developed and managed project queue intake process, manage multiple concurrent (Tier I & II) projects, including deconversions and new integration interface certifications.
Utilized SDLC waterfall and Agile methodology on VisionPLUS Credit system.
Participated in large project implementation for Chase Health Advance, including several custom code sub-projects.
Managed final stages of product development, and initial implementation project, for Fiserv Revenue Enhancement Solutions’ “Relationship Advance” (RA) product, including full life cycle for several custom code sub-projects.
Project Manager for subsequent RA client implementations, including SunTrust and Union Bank and Trust of Lincoln, NE.
Ensured Continuous Process Improvements including development of extensive ‘full picture’ excel process-tracking template for managing future RA implementations projects, and file gateway project design, coding, QA, and implementation.
Assisted Implementations team by managing Deconversions and various custom code sub-projects, while adapting the RA process-tracking template approach for each.
Demonstrated strong strengths in the Fiserv Competencies for Collaboration/Teamwork, Quality Orientation, and Client Focus.
Daniel Milligan ********@*****.*** Page 2
Dan-The-Man Entertainment, Deltona, FL Oct 2009 – Mar 2011
Business Owner/Operator
Conducted Market Analysis, Sales & Promotion, Social Networking, Web site creation.
Performing Instrumentalist (guitar) and Vocalist, Audio Engineering for Live Events.
Responsible for Project Management, Musical Production, Band Leader, DAW Multi-track recording, mixing, and mastering.
Metavante (now FIS), Maitland, FL Sep 2005 – Oct 2009
Programmer/Analyst II
Managed multiple concurrent software core-interface projects, using SDLC waterfall method and BankWay platform.
Performed requirements gathering, analysis, design, coding, testing, quality assurance, implementation, maintenance.
Provided high level customer service including direct client communication throughout the duration of projects.
Utilized PMI PMBOK Project Management technique.
Coded in languages: COBOL, JCL, CL, Unix script.
Worked with all platforms and all applications: Loans, Deposits, G/L, EFT ATM, MQ.
Performed extensive problem solving and troubleshooting to support user experience.
Impacted Process Improvements including streamlined process to coordinate source/object control with R&D.
Trained new employees on processes and guidelines to support performance.
EDUCATION & TRAINING
SkillSoft (Fiserv Center for Learning & Development), Online
Completed over thirty courses covering a broad range of topics, including all Six Sigma courses
Microsoft, Online
Enrolled in online courses for Microsoft System Center Operations Manager
SkillPort, Online
Completed all UNIX scripting courses
Completed all COBOL & JCL courses
Atlantic Vo-Tech, Coconut Creek, Florida
Completed C++ Programming I & II
Davis Junior College, Toledo, Ohio
Received Associates Degree in Information Systems and Business Administration
Coursework included: COBOL, RPGII, BASIC, JCL, Systems Analysis & Design, Flowcharting, Accounting, Business Law, Statistics, IBM System/36, Sperry OS3 Mainframe
University of Toledo, Toledo, Ohio
41 Credit Hours including: Economics, Logic, Psychology, Sociology, and Philosophy
Honor Roll; Graduated top 5% of class
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