Wireless Manager Customer Service

Shelly R. Washington

*** ** ****** *** ****** Fl 34994~ 312-***-****~ *******@*****.***

Experienced Retail Manager with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Business Planning, Operations Management, Analytical Skills, and Coaching. Strong professional graduated from City Colleges of Chicago-Olive-Harvey College.

Experience

Dairy Queen HRARG LLC 2021-2022

●Assisted with opening brand new location

●Training all crew member as well as cross training crew members

●Processing payroll, inventory management, handling Fan feedback

●Established procedure for hiring and separation

●Opening and closing procedures

●Food Safety Certified

Express Stores LLC. 2020-2021

●Responsible for meeting Sales metrics

●Responsible for adhering to all sales processes and procedures as established by region and Corporate

●Responsible for executing promotions and meeting or exceeding established sales goals as established within store

●Responsible for handling customer service issues

●Responsible for monitoring store merchandise to maintain optimum inventory level Responsible for maintaining store standards by

●Responsible for providing data as requested by DM and completing weekly reports as required

●Responsible for adherence to all Company policies and procedures

Magenta Wireless LLC, Melbourne, FL 2019-2020

●Advocated for my store's needs and effectively communicate with them from the bottom up

●Sales focus pinpointing performance issues and coaching

●Flexible retail schedule inclusive of weekends

●Grow business by identifying market prospects and zeroing in on areas with the greatest improvement opportunities

●Cultivate confidence in employees and inspire them to be passionate about customer satisfaction

Wireless Advocates, Jacksonville, FL 2017- 2019

●Senior Wireless Manager

●Strong written and verbal communication skills

●Hire, train, coach, mentor and inspire multiple employees, identify challenges and develop solutions

●Develop and foster a positive working relationship with the business leadership, vendors and customers

●Deliver excellent customer service

●Ability to thrive in a team environment

●Exceptional negotiation skills and outstanding follow thru and execution

T Mobile, Chicago, IL 2015-2017

Associate Wireless Manager

●Providing ongoing development through coaching

●Continued training on current and all products, services, and promotions

●Remove pain points from frontline to increase production

●Inspire the team and bring out the best in them

●Partnered with Store Manager to lead and develop team

Professional Skills

Siebel, PowerPoint, Microsoft Word, Access, Excel, Davox, Witness, Sabre, SAP, Outlook, GERS, WATOGO, Salesforce, Data Central, ADP, and Brink POS system

Related Qualifications

Oral and written communications skills, presentation skills, leading and coaching ability and experience, sales and managing experience, neat and organized, able to work quickly and efficiently, adept in researching and staying abreast of cutting edge technology.

Education

●Olive-Harvey Community College, Chicago, IL, 2002-2003

●International Aviation Travel Academy, Arlington, TX, 1992-1993

●Prairie View A&M University, Prairie View, TX, 1990-1992

●

Contact this candidate