IT Mainframe Manager and Architect

DANIEL LUETJE

**** ***** ***** ****** **** Apple Valley, Minnesota 55124

952-***-**** https://www.linkedin.com/in/dan-luetje-160a9314/ ********@*****.***

IT manager having led successful projects, mandates and support in the areas of enrollment, premium billing and benefits.

●Utilized Jira and Confluence for incident tracking, change management and process documentation.

●Thrived as a servant leader to establish trust and confidence from both direct reports and matrixed staff.

●Queried hierarchal and relational databases to support data driven decisions for business areas and overall enterprise.

●Partnered with IT operations on implementations that impacted bandwidth and scheduling constraints.

●Collaborated and presented findings and technical approaches to business and IT executive leadership.

●Promoted use of latest technologies, while understanding project, infrastructure and ongoing support criteria.

●Affords a unique cross-functional perspective and awareness required to inspire an organization of diverse individuals into high-performing teams.

TECHNICAL EXPERIENCE

Tools/Languages: Cobol, JCL, MQSeries Messaging, Visio, Pega, MS Project, Access, Excel, Word, PowerPoint, Message Broker, Master Data Management, PL/SQl, SQL Server, JIRA, Confluence and exposure to Java.

Project Methodologies: Waterfall and Agile with frequent Sprints

Transfer Protocols: SFTP, NDM and MoveIt

Change Control: IT2B, Tivoli, SRC and ServiceNow

Source Control: Endevor, Clearcase and Buildforge.

Incident Tracking: Clearquest, Tivoli, ECM and ServiceNow

Platforms: zOS, Solaris, AIX, Linux, Unix

ACCOMPLISHMENTS

●Certified Scrum Product Owner as of August 2021.

●Certified Scrum Master as of July 2018.

●Owned and participated in Agile development utilizing Scrum principles.

●Researched, documented via Visio diagrams within a PowerPoint deck and presented the solution for purging a database to senior and executive leadership. This resulted in gaining consensus and approval to move forward with a solution.

●Adept at using SQL to query relational databases and presenting findings to business partners.

●Collaborated with business partners and architects to customize data science rules and scoring for enrollment using MDM for positive identification.

●Designed and delivered ahead of schedule an enterprise (CIP) goal to successfully purge a hierarchical enrollment database of non-compliant data.

●Led an initiative where no contingencies existed to implement one-year age band ratings for group business as part of the Affordable Care Act.

PROFESSIONAL EXPERIENCE

Empyrean Benefit Solutions, Inc., Minneapolis, Minnesota 03/2019 – 02/2020

Client Service Manager

●Accountable for the client satisfaction, relationship and resources for aligned clients. Alignment consisted of a group of clients with various degrees of size and complexity.

●Organized all aspects of benefits administration delivery for clients both internally and externally utilizing SQL, Jira, Confluence, Mantis, MAP and Compass.

●Responsible for the financial success of aligned clients in support of the Client Service Group financial goals.

●Ensured the appropriate integration between the administrative and Shared Services teams (COBRA, FSA, and Service Center).

●Managed business Analysts while ensuring Project Management principles and processes are followed.

BLUE CROSS BLUE SHIELD OF MINNESOTA, Eagan, Minnesota 05/2012 – 12/2017

IT Manager

Provided guidance, Subject Matter Expertise and support to Operation Model Transformation (OMT) migrations. Played a critical role in the 1.4 million member migration for 1/1/2017.

Led the development and timely implementation of a Healthcare Reform & Exchange initiative where no contingency options existed.

Owned the upgrade from Identity Hub to MDM. Project consisted of 10 employees having various acumens.

Managed a team of approximately 10 employees and 35 consultants for both project development and steady-state support of our 2.7 million member’s enrollment, eligibility and billing needs.

IS Owner of development initiatives in membership for the Affordable Care Act (ACA).

Assisted Minnesota's Health Insurance Marketplace (MNsure) with their development delays. Implemented a process of utilizing spreadsheet file interactions until their Health Insurance Portability and Accountability Act (HIPAA) compliant file formats were completed.

Worked with the Centers for Medicare & Medicaid Services (CMS) in turning mandated requirements in IT programming solutions.

Capability Lead for membership to ensure support and project development successfully coexist in the same environments. Provide strategic vision to alleviate code migration contention and implementation timing issues.

Collaborated closely with business and IT senior leadership on most enterprise programs.

OPTUMHEALTH, Golden Valley, Minnesota 10/2010 – 05/2012

Senior Manager – Client Configuration

Supported key functional processes to ensure correct referrals are created for members who are to receive various mailers or telephonic nurse outreach.

Managed two business operation teams in the Care Solutions organization. One team was responsible for the eligibility and installation of programs and products to new and existing clients. The second team was responsible for supporting business processes. This area set up clients and subgroups with the benefits purchased.

Mentored two managers that were direct reports. Mentoring included organization skills, communication with senior leadership and managing multiple high priority initiatives.

Managed business operation projects that required interactions with other organizations such as I.T., security, audit and legal. Ensured that monthly operation service requests were delivered on time and achieve performance goals identified in Service Level Agreements.

BLUE CROSS BLUE SHIELD OF MINNESOTA, Eagan, Minnesota 11/2004 – 12/2009

I.S. Applications Development Manager (2007 – 2009)

Track record of leading project teams with as many as 25 resources. These included developers, project managers, business analysts, solution architects, infrastructure resources, testers and business partners in distributed technology development.

Assisted in the creation of required change requests for implementation of both mainframe and distributed releases.

Helped mature the deployment process for membership distributed applications by collaborating with business and I.T. organizations for scheduled monthly deployments.

Hands-on experience leading an application team of eight that supported core membership applications with service level agreements exceeding 90% availability.

Supported membership business partners in assuring that break-fix, mandates and service requests were accurately implemented. Participated in estimating and verifying test results.

Nominated and selected to present Blue Cross’ use of an identity management solution at the 2008 Informatica World conference in Las Vegas, Nevada with over 1,200 customers and providers in attendance.

Principal Software Developer (2004 – 2007)

Served as a Technical Lead on an identity management project. Development was designed to better identify members based upon minimal demographic information. Legacy IMS data was extracted to populate a new Oracle database.

Created a portion of the requirements for the member data repository. The requirements were presented to the business and architecture for review and approval.

Wrote new IMS eligibility transactions that were initiated from distributed applications using MQSeries request/response messaging.

Assisted in expanding availability and usage of legacy IMS transactions to 24x7. This was a collaborative effort with IMS engineers as well as DBAs.

Computer Gains Incorporated, Lakeville, Minnesota 01/1998 - 11/2004

Senior Consultant (1999-2004)

Consulted in a lead role at Blue Cross Blue Shield of Minnesota to design and develop new applications, databases and processes for the subscriber identifier manager (SIM) that was created as part of the solution for Social Security Number elimination.

Senior Consultant (1998-1999)

Contracted to Ecolab’s information systems area to create SAS graphic reports of client supply usage.

Compuware Corporation, Bloomington, Minnesota 01/1997 - 09/1997

Senior Staff Analyst

Contracted to ReliaStar’s retirement planning division as a lead in enhancing mainframe systems to become year 2000 compliant.

Luetje Enterprises Incorporated, Apple Valley, Minnesota Intermittent 1991-1997

Contracted to the Andersen Corporation as a System Consultant to provide production enhancements within their core mainframe processing systems. Hierarchical databases and written in COBOL. (1996 -1997)

Contracted as a Systems Consultant to complete a portion of the electronic ticketing effort at Northwest Airlines (1996)

Contracted as a Systems Consultant for Anderson Corporation to design and implement changes to enhance the interface processing between an Oracle based Unix platform order capture system and a mainframe manufacturing application. (1995 – 1996)

Contracted as a Project Leader to Information Systems group in UNISYS defense systems. Project involved designing and presenting system flows for customer approval under a fixed price contract. (1991 – 1994)

Cap Gemini America, Minneapolis, Minnesota 03/1996 – 10/1996

Senior Consultant

Contracted to the State of Minnesota to perform a vendor compliance study for year 2000 date handling compliance. These findings were used by state agencies to help determine their year 2000 budget requests for the 1997 legislative session

Cimcase International Corporation, Tulsa, Oklahoma 09/1994 – 12/1995

Project Manager

Managed Senior Analysts responsible for writing detail specifications in the engineering area of a defense manufacturing system.

Ensured project development schedules were met and within the fixed price budget.

I.C.E.S. LTD. Minneapolis, Minnesota 09/1989 – 08/1991

Senior Programmer Analyst

Contracted to serve as project’s lead subcontractor and coordinator of system programming procedures in UNISYS defense systems.

UNISYS Corporation, Eagan, Minnesota 08/1984 - 09/1989

(Formerly known as Sperry Computer Corporation)

Applications Analyst (1986 – 1989)

Led Information System Team in its’ efforts for their newly developed parts and accessories system for Saab’s largest software development project.

Contracted to Unisys’ Defense division and programmed within the engineering applications system.

Associate Applications Analyst (1984 – 1986)

Coordinated all programming procedures used by the Cash, Medical and Food Stamp divisions for Pennsylvania Department of Public Welfare

EDUCATION

MANKATO STATE UNIVERSITY, Mankato, Minnesota

Bachelor of Science Degree – Computer Science

CERTIFICATIONS

Scrum Master Certified

Certification Date: July 2018 – August 2024

License 640739

Scrum Product Owner Certified

Certification Date: August 2021 – August 2024

License 776360

Scrum Fundamentals Certified

License 640040

PROFESSIONAL LEADERSHIP, TRAINING AND DEVELOPMENT

Utilized Jira and Confluence extensively - 2019

Scrum Master Certification - 2018

Healthcare Data Analytics Boot Camp - 2017

Acclimation to Cloud Technologies and Amazon Web Services (AWS) - 2017

Participated in Small Business Minnesota forums to understand ACA impacts - 2103

Initiated CBAP training and IIBA membership for staff and self - 2011

Attended PMP Certification training - 2010

Participated in Agile Project Development Training - 2009

Selected to present at Informatica World Conference in Las Vegas, Nevada - 2008

Team Lead for Blue Cross Building a Breakaway Culture initiative - 2008 and 2009

Application representative for the Blue Cross Celebrate Excellence program – 2008

COMMUNITY INVOLVEMENT & LEADERSHIP

Executive Director for a 501(c)3 organization to prevent Traumatic Head Injuries to Children

Monthly presenter at the Red Wing Mayo Center Maternity ward

Spent significant time in 2013 working on a home build for Habitat for Humanity

Longtime Board Member for a Townhouse Association

2011 Guest Presenter at Quality Career Services

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