Assistant Manager Customer Service

Jacqueline Hill

**************@*****.***

Permanent Address

**** *. ******* ***. · Chicago, IL 60636· 773-***-****

Objective

To obtain a management position with a dynamic corporation where my energy and skills can be used to: develop, motivate, lead and encourage excellent employee productivity.

Education

Diploma earned

Harper High School, Chicago, Illinois

Work Experience

Walgreen’s Chicago, Illinois

Assistant Manager 1991 to Present

Manage and schedule a staff of 20+ team members. Maintain various departments and help ensure on shelf availability throughout the store. Help grow talent by coaching new and existing team members on store business operations and procedures. Work in the Pharmacy at least two or more times per week. Perform all managerial functions involved in opening and closing store. Model and coach extraordinary customer service practices to help ensure optimal service throughout the store. Assisted in preparing and executing; annual store physical inventories. Finalize payroll and write associate schedules weekly. Ordered various store departments weekly and bi-weekly. Receive and help stock large warehouse loads and other vendor deliveries three to four times per week.

Arrow Plastic Chicago, Illinois

Warehouse Worker 1988 to 1990

Prepared supply order request by processing: pulling materials, packing boxes and placing orders in designated delivery areas. Maintained fleet truck and vans by arranging for all preventative/repair maintenance as needed to meet requirements. Monitored inventory controls and high quality standards in align with all organization standards. Ensured a clean and safe work environment; by complying with all procedures, rules and regulations. Created reports based off of performance as needed. Helped achieve team goals that were delivered by management; multiple days per week.

Special Skills

Capable to operate Windows and various Microsoft Office applications.

Proficient in Internet technologies, web-page development, ASP.Net and HTML coding

Certified Pharmacy Technician in the State of Illinois, since 1997

Trained on DNP dry lab, Nextlab and digital printing kiosks.

References

Available Upon Request

Contact this candidate