Data Entry Customer Service
Resume:
AURORA LOPEZ
*********@*****.*** 361-***-**** Corpus Christi, TX 78412
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Skills
Friendly, Positive Attitude
Team Management
Team Building
Microsoft Office
Active Listening
Computer Skills
Supervision & Leadership
Conflict Resolution
Reliable & Trustworthy
Good Work Ethic
Organizational Skills
Planning & Organizing
Training & Development
Customer Service
Relationship Building
People Skills
Critical Thinking
Data Management
Problem Resolution
Processes and Procedures
Improvement Plan Knowledge
Experience in Leadership
Basic Math
Schedule and Calendar Management
Data Gathering
Prioritization and Time Management
Records Management Software
Switchboard Operation
Team Collaboration
Multitasking and Prioritization
Flexible and Adaptable
Reliable and Punctual
Data Entry and 10-Key
Materials Organization
Verbal and Written Communication
Calendar Management
Creative Thinking
Record Sorting and Filing
Problem Solving
Google Drive
Data Entry
Attention to Detail
Self-Motivated
Handling Payments
Mail Sorting
Administrative Tasks
Peer Relationships
Positive Attitude
Complaint Resolution
Store Opening and Closing
Policy Enforcement
POS System
New Hire Training
Adaptability and Dependability
Cash Handling
Honest and Ethical
Cooperative Attitude
Credits and Refunds
Employee Training
Pricing and Markdowns
Cash Register Operations
Customer Transactions
Payment Processing
Sweeping and Mopping
Cleaning and Sanitizing
Price Identification
Inventory Stocking
Customer Relations
Policies and Procedures
Merchandise Packaging
Detail-Oriented
Staff Supervision
Problem-Solving
Feedback Acceptance
Experience
Family Dollar Corpus Christi, TX
Assistant Manager
02/2022 - Current
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Assisted in store opening by setting up office space, computers and cash registers.
Managed and motivated 3 employees.
Handled responsibilities successfully upon the manager's absence.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Worked closely with store manager to maintain day-to-day operations.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Verified customer age requirement for alcohol or tobacco purchases.
Answered customer questions and provided store information.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Prepared cash deposits and balanced store safe for opening and closing of business.
Processed refunds for worn, damaged and broken merchandise.
Health Human Services Commission Corpus Christi, TX
Community Support Specialist
06/2021 - Current
Liaised with stakeholders to answer questions and better promote program mission.
Identified opportunities to improve or enhance program initiatives and operations.
Developed and delivered educational and informational presentations on program initiatives.
Kept records organized and current with daily attention to updates and maintenance needs.
Facilitated smooth communication between team members, project directors and customers.
Explained program offerings and requirements to participants and answered related questions.
Collaborated with community leaders and public agencies to promote programs within community.
Developed and implemented new program features to address needs.
Conducted assessments to identify needs and impact of services.
Developed and distributed brochures, newsletters and flyers for promotional literature.
Coordinated logistics for activities and events.
Facilitated orientation and training classes to communicate policies and procedures to new partners.
Health and Human Services Commission Corpus Christi, TX
Texas Works Supervisor II
10/2016 - 06/2021
Delegated duties to employees based on skillset.
Trained and monitored employees to teach daily tasks and improve performance.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved customer complaints and adjusted policies to meet changing needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Coached staff members to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Monitored employee productivity to provide constructive feedback and coaching.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Reviewed completed work to verify consistency, quality and conformance.
Hired team members and trained in collaborative team environment.
Obtained additional information and clarification from staff members to resolve concerns.
Empowered others to use judgment and knowledge to solve problems and concerns.
Gathered, organized and analyzed information to support written reports.
Managed and motivated 15 employees.
Handled responsibilities successfully upon the manager's absence.
Health and Human Services Commission Corpus Christi, TX
Texas Works Advisor III
06/2016 - 10/2016
Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Reviewed client information to determine continuing program eligibility.
Identified and verified income and resources to document financial status of applicants and determine eligibility.
Analyzed potential fraud cases and referred to investigators for further review.
Applied adjustments and restored benefits based on review findings.
Monitored case status and updated clients or authorized representatives of activity or changes.
Maintained client case records for detailed history of interactions and activity.
Evaluated case record information to verify accuracy of eligibility determinations provided by teammates.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Called applicants to set up appointments and explain benefits processes.
Processed benefits applications and documents for food stamps and medical assistance.
Resolved customer complaints and adjusted policies to meet changing needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Coached staff members to develop long-term career goals.
Monitored employee productivity to provide constructive feedback and coaching.
Reviewed completed work to verify consistency, quality and conformance.
Delegated daily tasks to team members to optimize group productivity.
Offered training and support to keep team members motivated and working toward objectives.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Conducted thorough quality checks to verify conformance to specifications.
Health and Human Services Commission Corpus Christi, TX
Hospital Based Worker II
05/2013 - 05/2016
Liaised with other workers to perform duties, responsibilities and tasks, advancing objectives.
Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Reviewed client information to determine continuing program eligibility.
Identified and verified income and resources to document financial status of applicants and determine eligibility.
Analyzed potential fraud cases and referred to investigators for further review.
Applied adjustments and restored benefits based on review findings.
Monitored case status and updated clients or authorized representatives of activity or changes.
Helped customers with concerns and complaints or escalated issues to supervisor.
Maintained client case records for detailed history of interactions and activity.
Evaluated case record information to verify accuracy of eligibility determinations provided by teammates.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Called applicants to set up appointments and explain benefits processes.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Processed benefits applications and documents for food stamps and medical assistance.
Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Health and Human Services Commission Corpus Christi, TX
Texas Works Advisor I/II
11/2011 - 05/2013
Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Reviewed client information to determine continuing program eligibility.
Identified and verified income and resources to document financial status of applicants and determine eligibility.
Analyzed potential fraud cases and referred to investigators for further review.
Applied adjustments and restored benefits based on review findings.
Monitored case status and updated clients or authorized representatives of activity or changes.
Helped customers with concerns and complaints or escalated issues to supervisor.
Maintained client case records for detailed history of interactions and activity.
Calculated benefit levels and timespan of program eligibility based on established factors.
Evaluated case record information to verify accuracy of eligibility determinations provided by teammates.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Called applicants to set up appointments and explain benefits processes.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Processed benefits applications and documents for food stamps and medical assistance.
Health and Human Services Commission Corpus Christi, TX
Clerk III
04/2011 - 11/2011
Delivered high-quality customer service through deep commitment to knowledge and performance.
Observed deadlines, enabling timely completion of tasks.
Supported office clerical functions using word processing and other software, email and office machines.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Received and distributed incoming mail, messages and packages to appropriate individuals.
Communicated with customers and employees to answer questions or explain information.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Answered multi-line telephone system and routed calls to appropriate personnel.
Directed clients and guests to correct departments, rooms and staff members.
Copied, scanned and filed documents to maintain office records.
Health and Human Services Commission Corpus Christi, TX
Home Team Leader
10/2008 - 04/2011
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Offered training and support to keep team members motivated and working toward objectives.
Created and implemented strategies for team members to reach goals.
Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
Reviewed completed work to verify consistency, quality and conformance.
Utilized coaching and leadership principles to enhance internal and external team dynamics.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Reviewed staff work and gave comprehensive and constructive feedback.
Rotated through series of different stations based on team needs.
Transported clients to doctor's appointments and errands.
Enhanced patient wellbeing by supporting participation in recreational activities.
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client's well-being, safety and comfort under physician direction.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Assisted individuals in learning and developing new skills.
Reported changes in client condition to administrators, facilitating nursing intervention.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Used approved crisis intervention techniques in emergency situations.
Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Documented client progress in charts and logbooks.
Assisted client with personal hygiene, mobility and transportation.
Partnered with interdisciplinary teams to implement care plans.
Saturn of Corpus Christi Corpus Christi, TX
Cashier
08/2002 - 05/2005
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Answered customer questions and provided store information.
Answered product questions with up-to-date knowledge of sales and store promotions.
Academy Sports and Outdoors Corpus Christi, TX
Sales Associate
08/1999 - 07/2002
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered product questions with up-to-date knowledge of sales and promotions.
Met merchandise processing standards and maintained organized and accessible work area.
Answered incoming telephone calls to provide store, products and services information.
Received and displayed product shipments on store retail shelves upon delivery.
Used technology resources to assist customers in locating and selecting items.
Assessed customer needs to provide assistance and information on product features.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Adhered to company initiatives and achieved established goals.
Worked with fellow sales team members to achieve group targets.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Bishop High School Bishop, TX
High School Diploma
05/1999
Del Mar College Corpus Christi, TX
Some College (No Degree)
Ashford University San Diego, CA
Some College (No Degree)
Languages
English:
Native/ Bilingual
Certifications
Management Development Program - 2020
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