Support Representative Customer Service
Resume:
TONJA Y DAVIS-BLACK
Fort Worth, Texas 76119
Career Objective
Exciting and challenging position utilizing my customer service and or warehouse skills.
Summary of Qualifications
Extensive experienced lead representative in customer service and technical support. With additional skills in freight handling, scanning inventory and checking work orders.
Work History
Mar 23, 09- Nov. 2, 2013
Jul 11, 2005 - Apr 12, 2008
Telvista, Inc – Dallas, Texas
Technical Support Representative
Technical Support Representative for Verizon Fios customer base. Support for cable, telephone and internet services.
First American Payment Systems - Fort Worth, Texas
Customer Service Technician
Customer service technician helping merchants with their credit card processing accounts. Assisted in troubleshooting their credit card terminals. Was promoted after one year to System Implementation department in which the duties were walking new merchants through setting up their credit card terminals to start services.
Jun 17, 2002 - Jun 21, 2005
Express Telephone Service - North Richland Hills, Texas
Customer Service supervisor
Supervised 30 customer service representatives
Jan 01, 1999 - May 01, 2001
QUORUM INTERNATIONAL
FREIGHT CHECKER
Sep 01, 1997 - Sep 01, 1998
ALLIED ELECTRIC
ORDER PULLER
Oct 01, 1993 - Oct 01, 1994
TECNOL
INSPECTOR/PACKER
Education
May 1984 - May 1987
O.D. Wyatt High School - Fort Worth, Texas
Education Level: High School Diploma/GED
GPA: 3.0
Graduated: Yes
Occupational License/Certification
Tarrant County College - Fort Worth, Texas
Office Specialist
Certification
Issued: Feb 01, 2002
Occupational Experience
First-Line Supervisors, Customer Service ( 2 yrs 0 mos )
Customer Service Representatives ( 5 yrs 0 mos )
Order Clerks ( 2 yrs 0 mos )
Shipping, Receiving, and Traffic Clerks ( 2 yrs 0 mos )
Word Processors and Typists ( 3 yrs 0 mos )
Production Laborers ( 4 yrs 0 mos )
Production Workers, All Other ( 2 yrs 4 mos )
Packers and Packagers, Hand ( 5 yrs 0 mos )
Computer Skills
Typing Speed: 45 Words Per Minute
Language Skills
English
Additional Skills
WAREHOUSING; ORDER PICKING; ORDER PROCESSING; BILLS OF LADING; INVOICES; LABELING WORK; PACKAGING WORK; TYPING WORK; MEDICAL TYPING; MAIL DISTRIBUTING; RECEPTION WORK
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