Customer Service Representative

April G.James

PROFESSIONAL SUMMARY

Seeking an entry level position within a company that allows opportunity for advancement, benefits and a competitive salary.

Highly skilled in providing information regarding products and services of the company.

In-depth knowledge of taking orders, compute charges, and administer billing or payments.

Hands-on experience in reviewing, updating or making changes to customer accounts.

Track record of listening and responding to customers' needs and concerns.

Able to handle returns and complaints effectively.

Demonstrated ability to record details of client contacts and service history.

Proven ability to determine answers and solutions quickly.

Special talent for handling irate and angry customers.

TECHNICAL EXPERIENCE

Others: Collections/Customer Service Rep, Handling inbound and outbound calls, accounts

PROFESSIONAL EXPERIENCE

CMI GROUP,Carrollton, TX APR 2014 – APR 2021

Collections/Customer Service Rep

Handling inbound and outbound calls

Collecting delinquent payments

Multitasking two screens

Handling upset clients

Locating and contacting debtors to inquire of their payment status

Keep track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable

ALLIANCE DATA SYSTEMS,Dallas, TX Jan 2010 – Apr 2014

Customer Service Representative

Guide the queries to appropriate department or concerned person

Take feedback on services provided

Act as a brand ambassador to the customers

Cross-sell other services and products while resolving queries

Conduct demonstration of products, if asked by customer

Regulate and guide the customer traffic during the peak hours, ensuring maximum satisfaction

Assist the kids and elderly visitors to the outlet, in searching for products, and carrying them

For differently able customers, assist them in placing their order and moving around

CONEXIS BENEFITS ADMINISTRATORS, Irving, TX. Mar 2007 – Dec 2009

Customer Service Representative

Handle inbound calls from customers looking to continue Health, Dental and Vision coverage.

Responsible for explaining how continuation coverage works.

Assisted customers with online and phone enrollment.

Contacted carriers regarding COBRA continuation coverage effective dates.

Sent out enrollment packages and rate sheets.

WFS FINANCIAL, Irving, TX. Feb 2005 – Feb 2007

Collections Representative

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales.

EDUCATION

Graduated

Naaman Forest High School, 2002

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