Customer Service Operator

MATTHEW RODRIGUEZ

**** ****** ******

Wellington, CO 80549

Ph: 970-***-****

*********@*****.***

Professional Summary

Dedicated worker with many years of experience of customer service expertise in retail and public transportation. Friendly and easy to get along in the work place.

Skills

Critical Thinking

Reading Comprehension

Active Listening

Monitoring

Customer and Personal Service

Coordination

Social Perceptiveness

Systems Analysis

Systems Evaluation

Production and Processing

Active Learning

Mathematics

Communications and Media

Public Safety and Security

Transportation

History

Experience

Bus Operator Oct 2014 Dec 2019

Transfort Fort Collins, CO

Required to follow all traffic and safety regulations, both by the DoT and Transfort's own requirements

High use of self-awareness to get the big picture of traffic/pedestrian and passenger actions

Collaborated with management to help identify projects that needs attention or reviews problematic areas that may cause concern for the public or facilities/vehicles

Honed skills of using customer service for making a friendlier trip and knowledge of the routes

Participated in doing extra work for holidays and helped with quick requests that was outside of my projected work frame

Inspect vehicles, and check gas, oil, and water levels prior to departure.

Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.

Handle passenger emergencies or disruptions.

Report delays or accidents.

Maintain cleanliness of bus or motor coach.

Electronic Associate May 2007 Apr 2013

Walmart Supercenter Fort Collins, CO

A high traffic of customer service, and customer relations skills acquired

Gaining firsthand experience working with receiving and deliver of goods

Using tools and resources at my disposal to get jobs and situations resolved effectively

Expanding my ability to know more of the store and useful facts of the products for customers

Developed effective skills to learn from management and help ease the burden of understanding and teaching them for other associates

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Count money and audit money drawers.

Assist customers by providing information and resolving their complaints.

Answer customers' questions, and provide information on procedures or policies.

Education

High School Diploma: K-12 general studies Fort Collins, CO

Fort Collins High School Mar 2003

GPA 2.79

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