Service Delivery Administrative Officer

Dr. Woodrow Anthony Roeback III

*** **** ***** **., ********, CA, 93551

702-***-****, ********@*****.***

Objective: Professor/Instructor for College or University

Highlights of Qualifications

Licensed Pastor for Victory Outreach International (Associate Pastor, VO Palmdale)

Doctor of Philosophy in General Psychology GPA 3.53

Proficient in several computer applications including online training platforms Type 55WPM.

Served 4 years as instructor for the Army Recruiting Retention School, presented to Senators, Congressmen, and many other public and private officials

Named Army’s top Enlisted Instructor over tens of thousands of instructors Army wide in 1996

Experience

Mind Body and Spirit Counseling Service, Inc 04/2013 to 07/30/2016

1609 East Palmdale Blvd, Suite D & C 02/01/2021 to present

Palmdale CA 93551

CEO, Senior Clinical Therapist

Direct and manage a Christian private practice therapeutic counseling services providing clinical counseling to clients, and their families. Performed full authority and responsibility for the overall direction of budgets, funding, resources, logistics, and services of hundreds of Medicaid, Cigna, and other network clients in collaboration of 3 partnership organizations. Served as clinical supervisor to various partnerships training and supervising over 20 Basic Skills and Psychosocial technical staff members in Nevada. Provided diagnosis, treatment planning, and therapeutic services including, individual therapy, group, family, couples and vocational rehabilitation.

Division Chief, VR&E GS 0101-14 - Department of Veteran Affairs, Los Angeles Regional Office (VBA) 11000 Wilshire Blvd Los Angeles, CA 90024 from 07/31/2016 to 02/01/2021

Serve as senior manager of the VR&E Division, managing all VR&E operations in the Los Angeles County and Orange County catchment areas, with approximately 68 employees including 5 subordinate managerial staff. Ensures all operations and daily goals are established in both LARO and 21 out-based service locations. Develops relationships with stakeholders and community partnerships to obtain Veteran resources, evaluation, and service referrals, and ensure effective program outcome.

At the direction of the Assistant Director, responsible for developing and executing managerial, technical and execution of service delivery. Formally recognized with a coin of excellence by the Secretary of Veteran Affairs.

Responsible for training, overseeing, planning, organizing, directing, coordinating, controlling, reviewing, evaluating, and improving the operations in the VR&E In station consistently exceeded active caseload and is currently over 93%.

Department of Veteran Affairs, Reno Regional Office (VBA) 6900 N. Pecos Dr. North

Las Vegas, NV 89107 Division Chief, (Detailed Officer-In-Charge of Las Vegas Outstation Regional Office) from 05/24/2014 to 07/30/2016

Served as Officer in Charge (OIC), served as assistant to the Reno Regional Office Director as senior manager of the Reno outstation located in Las Vegas, NV in management of all operations with approximately 40 employees, and 3 supervisors

Ensured all operations and daily goals were established in VSC including completions of assignments, personnel actions, business acumen, and program analysis. Established priorities and goals to improve efficiency and effectiveness of Veterans according to policy, law with training and development of leaders and staff.

Was recognized as one of the highest performance VR&E offices in the Nation, with the highest active caseload (95%), consistently exceeding all performance goals in the green. Oversee a VSOC site that was rated in the top 10% across the Nation.

Department of Veteran Affairs Southern Nevada Healthcare System 6900 N. Pecos Dr. North Las Vegas, NV 89107 Held two positions simultaneously: Management Analyst for Chief of Staff and Administrative Officer, Research Department from 03/02/2013 to 05/23/2014

Served as senior manager/senior advisor for administration and management of all clinical services at the Southern Nevada Healthcare System under the Hospital Chief of Staff with organization performance elements by analyzing and recommending strategic planning for 1C level hospital in support of clinical operations

Directly supervised the Women’s Health Program, Medical Media, and Patient Advocate Services. Assisted in the activation of several clinic systems (i.e. Laboratory Services, Surgery and OR services, etc.).

Advised senior management as member of executive planning committee, and spearheaded initiatives by developing 5-year strategic plans of action to prepare the hospital for functionality beyond activation, resulting in timely receipt of materials, personnel, structured training, facility engineering requirements, safety considerations, improved communication, systems, receipt of required materials, personnel, tracking and planning processes.

Education

Doctor of Philosophy in General Psychology June 2020, GPA 3.53 Grand Canyon University, AZ

Master of Arts Degree Professional Counseling, Liberty University, May 2012 GPA 3.5, Lynchburg, VA including Vocational Rehabilitation Internship counseling theories and techniques

Master of Arts Degree in Human Relations, Liberty University, Lynchburg, VA 2008 GPA 3.6

Career Counseling and instructor training, Army Recruiting and Retention School 1991

Professional Instructor Trainer Certification Course (Department of the Army) 1994

Certification

Certified Rehabilitation Counselor (CRC), National Certification 2013

Clinical Professional Counselor (CPC), State of Nevada 2016

Licensed Professional Clinical Counselor (LPCC), State of California 2021

Licensed Minister, Victory Outreach International

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