Scrum Master Customer Service

ILYASS CEDRIC G.

DE MEDEIROS

******.*****@*****.***

312-***-****

LINKEDIN URL

OBJECTIVE

Value-driven Certified Scrum Master

through Scrum Alliance with over 5years

of experience in coaching and leading

Scrum teams in a timely and incremental

delivery of value. I have experience and

passion for excellence in Scrum Mastery

and removal of impediment

SKILLS

Zoom Virtual platform MS Project

JIRA Confluence SAFe MS Office

EXPERIENCE

SCRUM MASTER_INSTACART / CHICAGO IL

March 2018-Present

• Responsible for ensuring that project business and IT requirements are captured and documented

• Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

• Coaching product owner; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

• Facilitating discussions and conflict resolution while empowering team to self-organize.

• Providing all support to the team using a servant leadership style whenever possible, leading by example.

• Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

• Identifying and removing roadblocks to teams working progress.

• Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

• Guiding scrum teams in establishing normalized estimating.

• Monitoring the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable.

• Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

• Provide direction and coaching to the team to encourage 2

adoption of good agile practices

• Successfully helping Scrum team transition from waterfall into scrum framework.

SCRUM MASTER_ALLIANT CREDIT UNION

CHICAGO IL

February2016-march2018

• Facilitates Agile ceremonies to ensure team(s)

maintain focus on quality and continuous delivery.

• Provides visibility into delivery targets, commitments, progress and any relevant team data necessary to

provide maximum team transparency.

• Partner with and coach Product Owners to achieve maximum project return on investment and meet PI

Objectives and Milestones.

• Continuously identifies and manages cross-team

dependencies and reports progress and

impediments to the Release Train Engineer.

• Partnering with systems teams to ensure the

Agile team(s) tools are properly supporting the

ART and maximizing transparency/flow.

• Supporting PI Planning readiness by fostering a

Continuous Exploration process which drives the

synthesis of the Vision, the Roadmap, and the

Backlogs, and through Pre- and Post-PI Planning

meetings.

• facilitating issue resolution within the team.

• Partnering with the Project Management Office

(PMO) on program execution and operational

excellence.

• Driving continuous improvement via workshop

facilitation in the Inspect and Adapt ceremony;

3

assess the agility level of the team(s) and help

them improve.

• Encourage collaboration between teams and

architects.

• Provide best practices using Scrum, Kanban and

other Agile methodologies.

•

PROJECT COORDINATOR DEALUSHOP IL

January 2015-january 2016

• Tracking project progress, managing the budget, and analyzing workloads with the help of MS Project

• Planning, organizing and directing projects to

optimize processes, systems and to enable business objectives

• Developing methods and tools for requirement

definition, process and workflow design and data

modeling

• Developing best practices, techniques, and tools for project planning, execution, project management,

ongoing milestone/deliverable tracking,

communication, and key performance metrics

• Develop project plans and budgets, works with users to understand complex problems and focuses on

bringing issues to resolution, escalating as necessary to meet timelines.

• Create and deliver presentations to senior level management on project goals and plans, including

progress reports and score card

4

EDUCATION

COMPUTER SYSTEM INSTITUTE – SKOKIE, IL 2015

Customer Service Specialist

GHANA TECHNOLOGY UNIVERSITY COLLEGE

BACHELOR OF SCIENCE (business administration and marketing) CERTIFICATION

Professional Scrum Master 1 (PSM1)

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