Krista Gibson

Customer service

I have * years of customer service experience. I have 2 years of management and training experience as well. adsnad@r.postjobfree.com 518-***-****

WORK EXPERIENCE

Csr 3

Maximus Inc.

01/2022 - 03/2022, Remote

I started as an swcc agent where I gave general information about how to apply for health insurance. As well as working the covid testing line. I made appointments for consumers wanting to get vaccinated. I then moved up into a csr 3 position. Where I helped consumers enroll and disrenroll into health plans. Provided pricing and adjusted personal information. Lastly I helped with addressing any issues on the consumer accounts manually or by putting in a ticket. Food service worker

Whitson culinary

09/2020 - 09/2021, Troy ny

Sanitized and clean equipment. Prepped and cook food for breakfast and lunch. Served food, and helped put away food orders and organize. Lead housekeeper

Compass group

07/2019 - 09/2020, Watervliet ny

As lead housekeeper I was responsible for learning payroll and training material regarding safety and cleaning supplies. I trained new reps, and did inspections to apartments and common areas. I attended meetings with head staff about issues and concerns. As well as keeping them up to date with what my unit was working on. I handled resident questions and concerns. I managed 4 buildings, and lastly I also cleaned resident apartments and common areas.

Tia

Department of taxation and finance

09/2013 - 12/2018, Albany ny

I was trained in over 15 business taxes. I trained new reps and classes. I answered emails from consumers, I was acting supervisor when needed. Handled taxpayer inquiries and issues regarding their accounts. CERTIFICATES

Certificate Name

EDUCATION

G.e.d

Schenectady highschool

01/2014 - 06/2014, Schenectady ny

CUSTOMER SERVICE

Call center experience Management Training

Computer skills such as Microsoft, office and word

Remote experience Organized Timely

Ability to work alone or team setting Fast learning Payroll experience

VOLUNTEER EXPERIENCE

Title/Position

Organization

ORGANIZATIONS

Organization Name

HONOR AWARDS

Title/Award Name

Name of the institution that issued/awarded it

LANGUAGES

Language

Full Professional Proficiency

SUPPORTED CAUSES

Cause

INTERESTS

Interest

Achievements/Tasks